Job Description

Works remotely Job Summary: Do you want to join a dynamic Customer Service team that promotes service excellence, strong teamwork, and a unique and fun work environment? We\xe2\x80\x99re looking for enthusiastic and energetic individuals who thrive in a fast-paced Call Centre environment. Primary responsibilities are to answer emails and phone interactions while delivering excellent customer service. Responsibilities:

• Respond to emails from Customers.

Respond to phone calls from Customers.

• Outbound calling for Customer survey/follow-up.
• Diligently follow up on outstanding Customer related issues.

Deliver superior service and help create an exceptional experience for our Customers. Education and Experience:

• Fluent in Swedish and English- written and oral.
• 3 years of previous customer service experience/Call Centre required.
• Experience with Sales Force is an asset.

Technical Requirements:

• Reliable computer (minimum 4G RAM, dual core processor, 10GB of hard drive space)

Intermediate proficiency with MS Office.

• Non-wireless DSL or Cable internet connection is required. Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.
• Landline or cell phone with call waiting and voicemail disabled or USB Headset and strong internet connection for VoIP communications

Non-Technical Requirements:

• Superior communication skills (written and verbal).
• Superior Customer Service skills.
• Strong organizational and planning skills.
• Must be a self-starter.
• Strong reading and interpretation skills.
• Must be analytical - be able to analyze various options and take appropriate action.
• Strong attention to detail.
• Ability to work under pressure/deadlines.
• Must be honest and energetic.
• Must be able to work within a team as well as independently.
• Must complete criminal background chek

Job Type: Freelance Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (required)

Language:

• Swedish (required)
• English (required)

Work Location: Remote