Job Description

Remote Customer Care Specialist \xe2\x80\x93 Contract Works remotely Hours of Operation: 24/7 MUST have open availability Languages: Must be fluent in French and English - Spoken and Written Job Summary: Do you want to join a dynamic Customer Service team that promotes service excellence, strong teamwork, and a unique and fun work environment? We\xe2\x80\x99re looking for enthusiastic and energetic individuals who thrive in a fast paced call centre environment. Primary responsibilities are to answer inbound calls, emails, social media posts and web chats. Outbound calls may be required for customer surveys and follow ups. Responsibilities:

• Respond to emails
• Answer inbound calls
• Outbound calling for customer surveys and follow ups.
• Achieve first call resolution for each Customer interaction.
• Some outbound calling for Customer survey/follow-up.
• Diligently follow up on outstanding Customer related issues.
• Maintain and achieve monthly goals set out by Customer Service Team Leader.
• Deliver superior service and help create an exceptional experience for our Customers.

Education and Experience:

• Fluent in French and English written and oral.
• 3 years of previous customer service experience/call centre required.
• Experience with SalesForce is an asset.

Technical Requirements:

• Reliable computer (minimum 4G RAM, dual core processor)
• Intermediate proficiency with MS Office.
• Non-wireless DSL or Cable internet connection is required. Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.
• Landline or cell phone with call waiting and voicemail disabled or USB Headset and strong internet connection for VoIP communications

Non-Technical Requirements:

• Superior communication skills (written and verbal).
• Superior Customer Service skills.
• Strong organizational and planning skills.
• Must be a self-starter.
• Strong reading and interpretation skills.
• Must be analytical - be able to analyze various options and take appropriate action.
• Strong attention to detail.
• Ability to work under pressure/deadlines.
• Must be honest and energetic.
• Must be able to work within a team as well as independently.

Job Type: Contract Work Remotely

• Yes

Job Type: Freelance Schedule:

• Day shift
• Night shift
• Weekend availability

Education:

• Secondary School (preferred)

Experience:

• customer service: 3 years (required)

Language:

• French (required)
• English (required)

Work Location: Remote