Job Description

On target income (OTI) is composed of your base salary + commission/bonus structure. OTI is a forecast of your potential earnings for the role.

About the company:

Our client is one of the leading property and casualty insurance groups in Canada. They provide home, automobile, leisure/lifestyle and business insurance to 2.4 million customers across the globe. They are focused on creating a bright and sustainable future for their customers and communities. In 2021, they announced their plan to become a net zero carbon emissions company by 2040, the most demanding target of any major insurance company in the world. As the company is expanding they are hiring an additional Bilingual Customer Analyst to join its team.

About the role: Bilingual Customer Analyst

• Our client has adopted a hybrid return-to-office model. This role will require you to work in the Markham office location 1-2 days per week.
• Handle all telephone demand & email inquiries from brokerages and internal stakeholders for system access inquiries, support requests, and guidance inquiries
• Deliver a high standard of customer service based on communication, professionalism, timeliness and accuracy of technical information provided
• Log requests, follow up on outstanding items, and provide instructions and status updates to users
• Create/modify/remove system access as requested
• Maintain knowledge of supporting systems, and provide cross-training (as needed)
• Prioritize and manage multiple requests based on urgency/impact of request for further investigation and/or solution
• Identify trends with brokers, taking the lead to work with the BD team on training
• Ability to effectively handle all Broker & customer requests end to end
• Stay updated and informed of all Broker communication and changes in guidelines & technology
• Assist clients with troubleshooting & identify the root cause of technical issues where applicable

About you:

• Fully bilingual in English and French
• Open to a hybrid working environment with 1-2 days in the Markham office
• College diploma or University degree
• Experience with inbound calls or in a call center environment would be an advantage
• Excellent verbal and written communication skills
• Customer-focused and able to match products to customers\' needs
• Ability to self-manage and prioritize your workload

What\'s in it for you?:

• The opportunity to collaborate with your team in a Hybrid environment- 1-2 days in the Markham office
• In-depth training on the company and systems to ensure you are confident and proficient in your role + mentorship from a senior member of the team
• Competitive rewards package including base compensation of $55,000 + eligibility for an annual bonus of up to 10% of your base salary!
• Retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities are offered
• The vacation package starts at 4 weeks + the opportunity to buy an additional week
• Exceptional career development opportunities.

Interested candidates, please note
Our team checks for new applicants every day and while we would love to be able to engage with each of you personally, given the high volume of applicants we receive we are only able to contact candidates that are best suited for this role

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Job Perks

• Medical benefits
• Transit friendly

Sales Talent Agency