Job Description

This Insurance Associate position in the Automotive field via Robert Half is perfect for someone who likes the idea of working in a dynamic, rapidly changing organization. If you are articulate and highly-skilled, you might be the candidate we are looking for to build solid customer relationships. This job is a 1 year contract and located onsite in Markham, Ontario.

Your responsibilities:

- Responds knowledgeably to incoming calls from clients and/or their insurance representatives
- Makes outgoing calls to clients and/or their insurance representatives to obtain details of insurance coverage
- Accurately document client or insurance representatives\' comments and actions taken in customer\'s electronic file
- Sorts and processes incoming insurance mail
- Meets or exceeds quantitative and qualitative goals as outlined by department manager
- Responds to requests for assistance from other departments in a timely and efficient manager
- Provides back up support to receptionist and administrative associate, as required
- Works well as part of a team to ensure department targets
- Adheres to corporate policies and department Standard Operating Procedures (SOPs)
- Uses various software programs proficiently

- Fluent in speaking, reading and writing in English (Bilingual is an asset)

- 1+ years of past relevant experience

- Comprehensive knowledge of customer service

- Ability to simplify complex problems and build solutions

- Excellent problem solving skills in Microsoft Office applications

- Basic knowledge in computer software programs and office equipment

- Upbeat, positive attitude and an approach to work rooted in professionalism

- Experience performing extensive research to resolve complex customer inquiries

- Demonstrated ability to interact effectively with internal and external partners and clients/customers

- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Excellent oral and written communications skills

- Customer service and office administrative skills

If you are a service \'champion\' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Robert Half

Robert Half est la premi\xc3\xa8re et la plus grande firme de solutions de gestion des talents sp\xc3\xa9cialis\xc3\xa9es au monde, qui met en relation des chercheurs d\'emploi hautement qualifi\xc3\xa9s avec des opportunit\xc3\xa9s au sein de grandes entreprises. Nous offrons...

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