Job Description

Bilingual Content Designer

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that's not all. Whether we're leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.


Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.


The Bilingual Content Designer--reporting to the Leader, CX Research & Service Design--will be responsible for creating and designing content across platforms as well as participating in design ideation, wireframing, prototyping, and interactive design, leading to high-fidelity outputs. They must have an excellent command of User Experience principles as well as writing capabilities in English and French.

You'll be responsible for:

Craft clear, user-friendly experiences across Interac products through effective content design. Write, edit, and test in-product copy that helps users complete tasks with ease. Collaborate with designers to shape user flows, information hierarchy, and interface terminology. Conduct content audits and provide data-informed recommendations based on UX best practices. Partner with cross-functional teams (Engineering, Product, Design, Research, Marketing) in agile environments. Develop and maintain content design systems, guidelines, and standards for consistency. Advocate for inclusive, high-quality writing and provide feedback to elevate product experiences.

You bring:

Fluent in French and experienced in working on content for French-speaking regions. 2+ years experience in a UX writer, copywriter, or content designer role. Experience working in a Product Operating Model, where agile, interactive delivery moves products from idea discovery through scaled growth. Ability to share best practices and new content strategies with peers, marketers, legal, creative teams, translation service providers, and other select cross-functional team members. Ability to anticipate, or quickly generate, content solutions related to solving key design challenges. Anticipate user questions, confusion, or concerns, especially in complex or high-stakes interactions. Excellent writing skills with the ability to create simple, clear, and intuitive UI copy aligned to the brand/product voice/tone as well as contextually relevant CTAs, accounting for button states, hierarchy of actions, etc. The ability to create interactive prototypes and wireframes with minimal help from product designers.
Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

Canadian criminal record check;*
Public safety verification;*
Canadian ID cross-check;*
5-year employment verification;*
Education verification; and*
If applicable, Credit Inquiry and Social Media Check*

How we work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection:

You're surrounded by talented people every day who are driven by their passion of a common goal.

Core Values:

They define us. Living them helps us be the best at what we do.

Compensation & Benefits:

Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education:

To ensure you are the best at what you do we invest in you


Please be aware of certain individuals fraudulently using Interac Corp.'s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.


Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.