Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:

Collection Tasks:

Perform day to day collections activities by phone or email to ensure timely collections of all customers in their assigned portfolio.
Cash Application Tasks:

Process daily payment transaction batches (validate, classify, calculate, post). Prepare the bank deposit and organize all supporting. Process daily and monthly credit card payments. Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted. Identify payment issues. Organize and process postdated cheques daily.
General tasks:

Responsible for reviewing, replying, and maintaining the department's shared email. Answer incoming calls and emails relating to customer inquiries. Assist with credit check processing by collecting trade references. Other credit functions as required. Monitor and evaluate customers on an ongoing basis while maintaining accurate notes. Identify, investigate, and resolve customer deductions/disputes in a timely manner. Work with delinquent accounts to resolve payment issues. Conduct all correspondence in a clear, precise, and professional manner. Monitor and release orders on credit hold. Includes notifying the customer of credit holds to ensure payment requirement is fulfilled prior to orders being released. Interact with independent sales contractors and other departments as necessary to ensure efficient collection.
QUALIFICATIONS:

3+ years of experience in business-to-business collection. Excellent English and French language and communication skills, both oral and written are vital. The ability to write and articulate clearly is a must. Must possess high degree of accuracy and attention to detail Excellent time management skills with the ability to multi-task, work under pressure, and meet deadlines. Able to work with minimum supervision. Polished and professional attitude. Ability to analyze and manipulate data to retrieve relevant information and present to management in an organized and easy to interpret manner. Must be a quick learner, proactive, and enjoy a busy environment. Flexible in terms of hours of work, recognizing that there will be a need for overtime. Experience in Microsoft Dynamic NAV or SAP S4/Hana Public Cloud would be an asset. The successful candidate must have excellent customer service, communication, and negotiation skills, as well as basic accounting knowledge. Strong computer skills, especially Microsoft Excel and Word.
Job Types: Full-time, Permanent

Benefits:

Casual dress Company pension Dental care On-site parking Vision care
Experience:

Accounts receivable: 1 year (preferred)
Language:

English (required) French (required)
Work Location: In person

Expected start date: 2024-07-29