Job Description

Bilingual Customer Collections Rep
Adecco is currently hiring a full-time talented Bilingual Customer Collections Representative (FR/ENG) to work for our client, a luxury automotive brand in Toronto, ON. In this role you will be responsible for ensuring that every customer\'s experience with our client is exceptional, ensuring their needs are met and their expectations exceeded.
Apply today if you are committed to customer loyalty and debt collection and become an integral part of our client\'s customer service team!

Pay rate: $33.65/hour

Location: Toronto, ON (remote or onsite)

Shifts: Monday to Friday | 9:000am - 6:00pm and occasional Saturdays. Occasional month end extended hours as needed

Job type: Temporary | Full-time | 1-year contract with the possibility of extension

Qualifications:

Collections experience is required

University level education, College Diploma and/or equivalent work experience

Experience 1-3 years of Customer Service and/or Auto Finance experience is preferred

Efficient time management

Proficient written and verbal communication skills in both English and French

Works independently with an analytical approach and is solution-focused

PC experience required (Windows, Word, Lotus, Outlook)

Bilingual in French, preferably French Canadian would be an asset

Must be legally eligible to work, and reside in Canada

Responsibilities:

Customer Call Center - Provide quality and timely interaction with customers, dealers, and vendors during stated business hours

Support the inbound shared email address and handle delegated and assigned tasks

Responsible for handling lease end accounts within 120 days of maturity to ensure the timely return of the vehicle, payoff, or other options prior to the scheduled maturity date.

Customer Remarketing - Provide support to establish final lease intent and remedy over-term lease accounts.

Member Mobility Services - Digital Concierge\'s will provide support to members, dealers and prospective members to maximize fleet utilization and operational efficiency (administrative support)

Customer Operations - Utilize the assigned limits of authority to mitigate potential legal and financial risks while maintaining high levels of customer satisfaction

Provide professional and courteous assistance in daily business interactions with both internal and external customers, dealers, vendors, and outside organizations

Audit / Compliance - reviews and audits daily contracts submitted for funding by the dealer network for completeness, accuracy and quality

Cures inaccurate funding packages and sources the root cause of residual, finance charge and/or itemization errors and coach dealers on corrective options

Provides advanced dealer service and professionally resolves any issues related to dealer reserve/payment, documents preparation and state-specific taxation.

If you are interested in applying to this position, please submit your resume as soon as possible by clicking on the \'Apply with Adecco\' button.
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Adecco