Job Description

CARDINAL COURIERS is a leading service provider of overnight unattended pick-up before 8:00 a.m. delivery, late pickup and Saturday delivery services in Ontario and Quebec. When expertise and speed matters, early delivery can save significant production and supply chain costs.



We know our strength is in our people and our success is dependent on the quality, integrity, and commitment of our employees.



Primary Responsibilities & Duties

Make and receive collections calls to assess and resolve early and late-stage accounts Assess and negotiate solutions to bring accounts up to date Ability to de-escalate customer concerns and resolve situations Schedule and follow up with customers to ensure that commitments are met Maintains and updates customer information in files with detail and accuracy Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken Notifying debtors of overdue payments and accounts by telephone, mail, and email - including timely follow up if a reply is not received Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds Knowledge of deductions and disputes Tracing and locating debtors to make payment arrangements Recommending further action or discontinuation of service on occasions where payment is not forthcoming - including liaising with Credit and Sales departments where necessary

Required:

Minimum 4-5 years Collections experience Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic Proficient in MS Office Skills including Excel, Word, and Outlook Excellent verbal and written communication skills Familiar with using CRM System Bilingual English/French (required)

Cardinal Couriers Ltd. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under provincial or federal law. We are committed to providing a safe and healthy environment for our Team Members and customers.