Job Description

Iceberg Finance is a dynamic and growing company specializing in automobile financing and personal loans across Canada. Our mission is to support a diverse customer base in securing tailored financing solutions. We are recognized for our professionalism, exceptional service, and commitment to client satisfaction.



Your Role at Iceberg Finance



As a Bilingual Collections & Client Services Agent, you will play a key role in supporting our clients and ensuring the efficiency of our collections and recovery processes.



Your responsibilities will include:


Responding promptly and professionally to client inquiries via phone and email Following up with clients in arrears and managing outstanding accounts Initiating and monitoring legal recovery procedures Coordinating with legal teams on cases sent to litigation Researching client details for enforcement of judgments Liaising with insurance companies in the event of total vehicle losses Coordinating with impound lots during vehicle seizures Collaborating with our investigations team on escalated files




Is This the Challenge You're Looking For?



This role is ideal for you if:


You are fluent in both English and French (spoken and written) You are organized, detail-oriented, and methodical You have a background in customer service or collections You're comfortable using various computer systems and tools You enjoy working collaboratively in a team-oriented environment




What We Offer


A full-time, stable position (37.5 hours per week) Hybrid work model--3 days in-office at our vibrant new Toronto location A supportive and friendly work environment Competitive compensation and performance incentives Comprehensive group insurance and extended health care Company-matched RRSP program 3 weeks of paid vacation, plus additional benefits

Additional Details


Please note: Sponsorship is not available for this position Candidates must be eligible to work in Canada and able to commute to our Toronto office 3 days per week

Ready to Join Us?



If you're seeking a stimulating environment where you'll be encouraged to grow and excel, we'd love to meet you.

Apply today by sending us your resume!