Job Description

Are you bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have excellent customer service skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Bilingual Collections Agent for a 12 month contract in Markham or Saint John NB. This is a hybrid role must go onsite 2 days per week on Mondays and Wednesday. There is a high possibility of conversion to full time opportunity.
Pay rate: $30.00 / Hour
Can work at 2 possible locations;
- 420 Rothesay Avenue Saint John NB CAN E2J 2C4
- 101 McNabb Street Markham ON
Working hours: Must work Monday, Tuesday, Wednesday, can choose between either Thursday or Friday, and must work Saturdays.
For Markham location, hours are: During the week 12am- 8pm EST, Saturdays 8am-4pm EST
New Brunswick location hours are: 1pm-9pm Atlantic time (Saturday 9am- 5pm AT)Advantages
\xe2\x97\x8fGain experience within a top 5 bank
\xe2\x97\x8fPotential for conversion
\xe2\x97\x8fEarn a competitive rate within the industry
\xe2\x97\x8fHybrid role
\xe2\x97\x8fLong term projectResponsibilities
As a Bilingual Collections Agent, your duties will include but not limited to:

• Answering internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.
• Troubleshooting payment history and reviewing online invoices.
• Processing all payments, refunds and collections for company Insurance.
• Creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments.
• Refunds or credits to clients may be system issued or by cheque.
• Distributing the work via email or shared folders.
• Retrieving, completing and tracking all daily work activities.

Qualifications

• 1+ years relevant experience
• Able to communicate with clients (written and verbal communication skills)
• Attention to detail - verifying amounts for clients
• Flexible - open to change
• Able to handle difficult conversations
• Time management
• 1+ years relevant experience
• Bilingual - fluent French - (reading/writing/verbal)

Nice to have:

• Computer literacy skills
• Phone experience - in any industry preferred
• Customer service experience - preferred
• financial industry experience

Summary
Interested in the Bilingual Collections Agent role in Markham or Saint John NB? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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