Job Description

Competition Number

2025-94

Union/Non-Union:

OPSEU/SEFPO

Position:

Intensive Case Manager (ICM)

Status:

Casual

Program:

Support Programs

Initially assigned to:

McIntyre Street West

Purpose:

Reporting to the Program Manager, the Case Manager will provide hands on assistance to clients in obtaining and maintaining housing stability, assisting clients in skills development, symptom management and providing emotional support to clients. As well Case Managers provide advocacy and make appropriate referrals to community agencies.

Education and training:

Proof of successful completion of a post-secondary education in Social Services or Nursing and proof of registration with the Ontario College of Nurses (if applicable).

Requirements:

A negative Police Vulnerable Sector Check A valid Class G driver's license and proof of insurance Daily access to a reliable vehicle Current First Aid and CPR certificate required Current Non-Violent Crisis Intervention (NVCI) training or willingness to obtain Current Applied Suicide Intervention Skills Training (ASIST) Able to lift at a minimum 20 lbs. from squatting to standing position Bilingualism (English/French) is an asset

Experience:

Minimum 1 to 3 years of experience working with vulnerable populations, specifically adults living with a serious and persistent mental illness and/or acquired brain injury (ABI) and/or Addictions and/or complex healthcare needs providing assessments and rehabilitation services Experience working in a community setting and working knowledge of community resources

Knowledge/Skills/Abilities:

Basic working knowledge of computer software Ability to work cooperatively and independently with minimal supervision and as part of a team Effective problem solving and decision-making skills Proficiency in managing challenging behaviours Excellent interpersonal/verbal/written communication skills Ability to maintain confidentiality as per PHIPA (Personal Health Information Protection Act) Working knowledge of the Mental Health Act, Residential Tenancy Act and the Health Care Consent Act Knowledge/experience using the principles and practices of psychosocial rehabilitation

Personal Suitability:

Commitment to continuous learning Demonstrated positive work record and good attendance Demonstrated commitment to client and family-centered care Willing to work flexible hours; days, evenings, weekends, and holidays

Selection Process:

Candidates will be selected for the position based on their skill, ability, experience, and qualifications as identified in their resume

Shift:

Days, evenings, weekends, and holidays

French Language Services Required

:

Bilingualism in English and French is required for this FLS-designated position. Priority will be given to candidates who meet the bilingual requirement. However, unilingual candidates are still encouraged to apply and may be considered if the French language requirement can be otherwise fulfilled or if no suitable bilingual applicants are identified. A formal French proficiency test will be conducted.

Salary:

$24.54 - 29.90/hour

Send resume and cover letter via email

Please note the job Competition Number (see above) in the subject line of the email:

careers@nbd.cmha.ca

CMHA-NBD promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, colors, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.Human Rights Code. We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.

Job Types: Full-time, Permanent

Pay: $23.36-$28.46 per hour

Application question(s):

Are you bilingual (French and English)? Do you have a valid Class G driver's license? Do you have daily access to an insured vehicle?
Education:

DCS / DEC (preferred)
Work Location: In person