Job Description

Opportunity: Bilingual Automotive Claims Adjudicator

Location:

Ottawa, ON

Position:

Full-Time, Permanent

Company:

PMI Alliance Group Inc.

About PMI

PMI Alliance Group Inc. is a rapidly growing risk management and third-party administrator specializing in automotive warranty programs across North America.

Position Overview

As a

Bilingual (English/French) Automotive Claims Adjudicator

, you will leverage your mechanical expertise to assess and process warranty claims for vehicle service contracts. You'll collaborate with customers, service advisors, and repair facilities to ensure timely, fair, and compliant outcomes.

Key Responsibilities

Evaluate and adjudicate automotive warranty claims in accordance with company policies, coverage terms, and industry standards. Communicate clearly

in English and French

with customers, service advisors, and mechanics to obtain information and clarify claim details. Deliver exceptional customer service while resolving claims efficiently and professionally. Apply sound judgment and problem-solving skills to negotiate fair resolutions and address disputes. Document decisions accurately in claim systems and uphold quality, compliance, and turnaround time targets.
Qualifications (Must-Have)

Bilingual (English/French) -- oral and written -- is mandatory.

Certificate of Qualification in Automotive Service/Mechanical

or

equivalent experience as an Automotive Technician or Service Advisor. Strong interpersonal and written communication skills; customer-centric mindset. Proven negotiation and conflict-resolution abilities. Ability to perform in a fast-paced environment with competing priorities. Solid computer literacy and comfort with claim/CRM software (training provided on internal systems).
Nice to Have

Prior experience in claims adjudication (automotive, warranty, or insurance) is an asset.
What We Offer

Competitive salary commensurate with experience and a comprehensive benefits package. A dynamic, growth-oriented work environment.

Balanced schedule:

35-hour work week,

Monday to Friday

, no weekends. Career development and advancement opportunities.

We will train:

Mechanical background but new to claims? We'll help you transition.
How to Apply

Email your resume and cover letter to

Mike Reardon

at

mreardon@pcwwarranty.com

with the subject line

"Automotive Claims Adjudicator Application."

Accommodation:

PMI Alliance Group Inc. provides accommodations during the recruitment process in accordance with the AODA and the Ontario Human Rights Code. If you require accommodation, please let us know when contacted for an interview.

Job Types: Full-time, Permanent

Benefits:

Dental care Vision care
Application question(s):

Do you have a Criminal Record?
Experience:

Service Adviser: 1 year (required) Licensed Mechanic: 1 year (required) Good Customer Service Skills: 1 year (required) Work under Pressure: 1 year (required)
Work Location: In person