Job Description

Accenture Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement, and human resources. Depending on the role, Outsourcing professionals may be based at a client\xe2\x80\x99s office or in one of Accenture\xe2\x80\x99s Intelligent Operations centers around the world.

The Accounts Payable/Invoice Processing Analyst performs business process outsourcing services on behalf of our clients. They validate invoices for payment, drive approvals where required, and resolve purchase order (PO) and goods receipt (GR) exceptions. These services are performed in Accenture\xe2\x80\x99s Intelligent Operations center in Fredericton, NB, Canada. The Analyst interacts with the client\xe2\x80\x99s end users, business stakeholders, and suppliers. They aid Support Desk agents wherever needed by answering more complex inquiries and focus on achievement of high client satisfaction in the services being delivered.

The Bilingual Accounts Payable/Invoice Processing Analyst role is a full-time position with a standard workweek of 40 hours, Monday to Friday. The work schedule is between 9:00am to 6:00pm. Occasional overtime may be required to meet project deadlines or attend team meetings.

Key Responsibilities

Validate and process invoices according to defined business rules.

Ensure accurate processing of invoices within the agreed cycle time and Service Level Agreements (SLA).

Work with business stakeholders to obtain appropriate approvals and missing information for invoices and follow the invoice rejection process to drive compliance and quality.

Resolve invoice exceptions (with prompt follow-up) with procurement, business stakeholders, the receiving department, and other applicable teams; take action to reduce aging.

Receive and resolve help desk inquiries pertaining to invoices and payment from business stakeholders and 3rd party vendors.

Review standard operating procedures to recommend and implement improvements.

Run and prepare reports on volumes, backlogs, processing and quality performance, and stakeholder satisfaction.

Ensure all issues are addressed promptly and that action taken is communicated to all parties concerned.

Proactively escalate issues to supervisors for awareness and support. Participate in client meetings and provide information to supervisors when required.

Support functional audits pertaining to invoice process by answering process questions and providing documentation.

Basic Qualifications

Bachelor\'s or College Diploma in Business, Finance, or related field.

3 years prior Accounts Payable/Invoice Processing experience.

Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Bilingual \xe2\x80\x93 English and French.

Preferred Qualifications

Experience in procurement, payment processing, or support desk.

Effective communication skills with business stakeholders and 3rd party vendors.

Good understanding of Ariba, SAP, or other ERP System.

Professional Skill Requirements

Strong organizational, analytical, and multi-tasking skills.

Strong communication (written and oral) and interpersonal skills.

Ability to work in a fast-paced environment.

Proven ability to work independently and as a team member.

Attention to detail.

Demonstrated leadership, teamwork, and collaboration in professional setting as military or civilian.

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

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