Job Description

Your mandate as a Bilingual Account Manager is to manage RPM's day-to-day relationship with your designated client(s) and to be a part of business development activities with new clients. To be successful in this role, you will leverage your business knowledge and relationship management skills to successfully provide excellent service to our customers.



General Responsibilities



Overseeing and managing all aspects of RPM's software implementations, across program streams such as business functional, technical / NFRs and conversion.



Managing the program / project plan including critical path, key milestones, resource requirements, and dependencies. This includes managing client and RPM deliverables.



Managing software deliveries to our clients, including the Release Charter process, release milestones / cut-off periods and project tracking throughout the solutions design and development period.



Leading status meetings and other recurring activities with our clients, including preparation of meeting materials and minutes.



Reporting on project milestones.



Understanding the client's business and operating environment, including the system features used by the client to manage their business.



Developing and maintaining excellent knowledge of the RPM products and capabilities in order to meet client service expectations.



Development and maintaining relationships with key customer stakeholders.



Account management services in the post-production relationship; e.g., ongoing software delivery planning, and managing delivery of production releases.



Providing top-notch customer service, supporting our customers in their use of RPM's software. Recommending new modules and/or RPM services to create customer value.



Functional Competencies



5+ years of experience in managing large client accounts. Ideally, you will have a sales or relationship management background, combined with knowledge of the investment business(Retail, IIROC, and/or MFDA), or you have worked with software development firms in a similar role.



Solid industry knowledge of the Canadian financial services sector and investment products - e.g., mutual funds and term deposits



Proactive attitude and ability to work effectively in a team environment



Outgoing, diplomatic, warm personality with superior people skills



Excellent written and verbal communications and presentation skills



Strong computer skills in MS Project, Word, Excel and PowerPoint



Educational Requirements



University degree or college diploma in a related field Project Management background and experience is considered an asset.



What RPM can offer you



Competitive salary and vacation



Comprehensive benefits (Health, Dental, Life, etc.)



Matching Group RRSP contributions



Corporate employee discount program



Opportunities for skill development and continuous learning



Tuition Reimbursement



Employee Referral Program Central location located in the heart of the financial district, close to GO and TTC



Accessibility



RPM is committed to fostering a positive and progressive workforce. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability during the recruitment process, please contact Human Resources to ensure that our applicants are fully able to access and participate in our recruiting process.