Job Description

Company: CGIC



Department: BI Operations



Employment Type: Regular Full-Time



Work Model: Hybrid



Language: English is required, French is an asset.



Additional Information: This/these role(s) is/are currently vacant.




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The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.



Our Business Intelligence team empowers decision making using leading edge science and analytics. We strive to deliver a single version of truth, by providing our business partners with access to comprehensive data and valuable insights to help our organization achieve operational excellence.



As a BI Operations Specialist, you will work autonomously while providing first line support in investigating and resolving production issues, proactively monitoring schedules, and participating in change management processes. You will also give directions and train less experienced colleagues and review their work in areas of developing expertise. You will build knowledge and experience of BI operations, the assets, and the processes and understand their business purpose and value.




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How you will create impact:

Perform diagnostic analysis using appropriate methods, troubleshoot and debug issues, recommend improvements, and implement resolutions. Execute successfully in one or more aspects of the Production Operations and Tools: Incident Management tools, BI tool architecture, Version control and release management products, Analytic Services, Database management Systems, Data Integration and Workflow Applications, and ETL services. Provide coaching and direction to team members with minimal oversight. Understand the life cycle of data from source system to data and reporting layer. Communicate findings and solutions to the team in an autonomous, timely, and effective manner. Engage project teams to help resolve complex issues, communicate discovered problematic solutions, and communicate enhancements through incident investigations.



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How you will succeed:

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs. You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions. You have effective communication skills to clearly convey messages and explore diverse points of view. You build trusting relationships and provide guidance to support the development of colleagues.



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To join our team:

You have 3-5 years of experience in the Business Intelligence or other relevant field. You have a Bachelor's degree in Actuarial, Mathematics, Statistics, Computer Science, or any other relevant field. ITIL, PMI, Change Management and/or LEAN Certifications are considered an asset. You have experience solving standard problems by analyzing possible solutions by using our experience, judgment, and precedent & challenging status quo. You have good knowledge and understanding of technical problem and data analysis, programing and coding, data warehousing and data management, architecture, and design. Experience with following technologies is required: TSQL, Stored Procedures, and Version Control tool experience (Azure DevOps, Git CLI). Experience with following technologies is an asset: Azure Synapse, Azure DevOps, Azure Databricks, Azure Data Factory, ADLS, Databricks, Fabric, YAML, R, Python, PySpark and various Python packages (fastAPI, dash), Posit Connect, Splunk, MicroStrategy, Power BI, Automation and ETL tools, ServiceNow, Atlassian products (Confluence, Jira). This position primarily works with majority non-francophone groups, and teams located outside of Quebec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.


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What you need to know:

You will be subject to a background check as a condition of employment, in the event you are the successful candidate.



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What's in it for you?

Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. * In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.