Job Description

Job no: 516306
Brand: Flight Centre Travel Group
Work type: Full time
Location: Ontario
Categories: Information & Technology

BI Developer/Analyst
Flight Centre Travel Group (FCTG) is one of the world\xe2\x80\x99s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to \xe2\x80\x9copen up the world for those who want to see\xe2\x80\x9d. Every day, we give people all around the world the opportunity to experience something really amazing \xe2\x80\x93 travel! To learn more about Flight Centre Travel Group please click HERE About The Opportunity We are looking for a smart and driven individual to be responsible for reimagining our client-facing reporting suite for our growing global corporate brand. Data is a big focus for our company and this role will be part of a key pillar in our technology product offering. In this role, you will be supporting our team with building new visualizations & dashboards, perform advanced data analysis and support of the day to day business with data inquiries. Specific duties will require the applicant to have a strong background using the Microsoft Business Intelligence suite or similar technology. The qualified candidate must have a minimum of 4+ years of relevant experience. Key Responsibilities

• Developing visual reports, dashboards and KPI scorecards Collect large amounts of data and transforming it into usable formats.
• Implement row level security on data and understand application security
• Provide project support, includes participating in meetings and project scoping
• Adhoc analysis of travel data for internal review & external clients
• Assist with customer support queries, such as data integrity and validation questions
• Analyze data and trends, and suggest performance improvement measures
• Work effectively with the client management team to identify, estimate, prioritize, and resolve issues
• Responsible for design methodology and project documentation

Experience & Qualifications

• Microsoft Business Intelligence tools - PowerBI
• Must have a good understanding of data relationships and a strong command of SQL syntax
• Data warehousing, data mart and database technologies, standards, and methodologies
• Database tuning and performance
• Analysis and design skills, critical thinking, and analytical problem solving
• High proficiency with Microsoft Excel

Service Orientation:

• Exceptional service orientation.
• Manage ongoing relationships with internal and external clients.
• Strong written and verbal communication skills ; strong customer focus skills

Results Oriented:

• Focused on achieving key objectives and goals relevant to success of the role.
• Completes tasks in an organized and methodical manner to meet agreed objectives.
• Able to multi-task and manage own time.
• Self-motivated and directed to achieve results.

Problem solving and analytical skills:

• Proactively identifies problems and escalate without prompting.
• Ability to analyze large volumes of information and break down into manageable portions in a logical manner.

Attention to Detail:

• Able to focus on large volumes of data and identify errors or discrepancies.

Interpersonal skills:

• Ability to relate with people and develop ongoing relationships that are mutually beneficial.

Communication:

• Ability to communicate and articulate ideas to both technical and non-technical people.
• Can create documentation of systems and processes that are logical and easy to follow.

Not required but nice to have:

• Experience with travel data
• Experience with other Business Intelligence tools
• Experience with Microsoft Azure
• Experience with SSIS or ETL similar
• Database Administration and maintenance

Work Perks! - What\xe2\x80\x99s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It\xe2\x80\x99s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\xe2\x80\x99t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

#LI-REMOTE (Remove if not a remote role)
Location \xe2\x80\x93 CITY, USA OR Remote, USA If this sounds like the opportunity you have been waiting for then APPLY NOW. The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company\xe2\x80\x99s Remote and Flexible Work Policy. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USA\xe2\x80\x99s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com