Job Description

Description :

WHO ARE WE?

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.

GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re\xe2\x80\x94one of the world\xe2\x80\x99s leading providers of reinsurance, primary insurance, and insurance-related risk solutions.

THE ROLE

The Benefit Specialist is responsible for delivering exceptional client service in the administration and servicing of a block of direct clients. Please note this is a hybrid role from our Surrey BC or Barrie ON office.

YOUR IMPACT

• Engage with clients within a proactive service model, ensuring best in class service
• Service and support of retention and renewal process
• Support onboarding of new clients, ensuring a smooth transition
• Manage plan member eligibility in a Benefits Administration platform
• Educate clients and administer plans to carrier guidelines and policy plan design
• Engage with clients and providers by email, phone, and video meetings, as appropriate.
• Manage claim and coverage inquiries
• Manage plan amendments, coordinating with internal departments and carriers
• Support clients with systems access and usability; provide support and training as users of multiple systems
• Responsible for maintaining accurate client documents
• Create and deliver client presentations as required
• Perform other duties as assigned by Supervisor or Manager

WHAT TO EXPECT

30 Days:

• Engage in 1-on-1 meetings with each Benefit Specialist to understand the work flow.
• Complete CRM and WEBS basic training
• Review of training material and resources as it pertains to systems and processes
• Demonstrate ability to use Enrol-Me.
• Demonstrate initiative and willingness to learn new skills and improve existing skills

60 Days:

• Be able to determine which department at GroupHEALTH is responsible for specific lines of business/functions.
• Receive sign off for basic administrative changes
• Working understanding of each GroupHEALTH benefit and product offering
• Review and understand multicarrier eligibility guidelines
• Builds and supports teamwork with coworkers

90 Days:

• Confidently work within our internal systems WEBS and CRM and able to train clients on external use of WEBS
• Solid understanding of our client service expectations and new business processes.
• Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH
• Identify a raving fan of your WOW! service within first 90 days
• Completion of Group Life and Health Primer course (4 courses)

THIS IS YOU

• 2+ years of Customer Service experience in an office or professional services environment required
• High School Diploma required
• Strong and effective communicator in all modalities (e-mail, phone, and video)
• Passion for customer service and drive to ensure clients receive exceptional service
• Ability to work well in a fast-paced, changing environment
• Adept at working in multiple systems with strong computer skills
• Comfortable presenting to a small audience
• Group benefits and customer service experience
• Organized with a record or reliability
• Works well is a team environment and is invested in the teams\' success
• Eager to continue learning and hone skills

THIS IS NICE

• Group benefits experience such as insurance carrier, TPA, consulting house, or advisor support an asset
• GBA courses/designation an asset
• post-secondary education an asset

WHAT YOU\'LL GET

• Comfortable compensation.
• Comprehensive and competitive benefits package.
• Starting at 3 weeks\' vacation, plus flex days to help you achieve that work-life balance.
• Wellness programs to support you in and out of the office.
• Learn and grow with us through our employee education program.

WHY YOU WILL LOVE WORKING FOR GroupHEALTH

Professional Development

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us!

Health & Wellness Benefits

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.

Events and Socials

When you join our team, you\xe2\x80\x99ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more!

GroupHEALTH