Job Description

Company Overview

Welcome! Banff Park Lodge Collection operates

3 hotel properties

- Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate

2 restaurants

- La Terrazza and Crave Mountain Grill. Staff and guests enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

Inclusion Commitment

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We find strength in having a diverse team and want our people to succeed and thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.

If you need support of any kind

-- such as communication support, accessibility accommodations, or other assistance -- we're happy to consider all requests. Please email

hradmin@banffparklodge.com

with the subject "APPLICANT ASSISTANCE REQUEST".

We thank all candidates for their application.

THE ROLE

Thank you for your interest in joining our team as

Bell Desk Attendant.

Employee benefits (subject to change)

:

Staff accommodation

ranging from $8.00 - $22.00 per day (based on availability),

Staff rates and friends and family rates

at our hotels and restaurants, Frequently held

staff events

,

Staff Cafeteria

serving discounted meals for lunch and dinner daily,

Health benefits

available after 6 months of employment, including life insurance, dental, medical and drug coverage,

Uniforms supplied

(excluding footwear) and

free dry cleaning for work attire

available,

Employee Assistant Program

, providing free professional counselling sessions, Corporate

Canoe Club Pass

in the summer, Use of hotel pool and gym facility (restrictions apply), Employee Referral Program, And more!

Duties include

(but are not limited to):

Assist with Front Desk duties such as check-in, check-outs, making guest keys, etc., Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice, Greet guests upon arrival and open doors, Control incoming and outgoing traffic, Correctly identify stored bags, Take and retrieve luggage and luggage carts as requested and required, Deliver packages to guest rooms or respective departments, Being knowledgeable of the Hotel, all its outlets, its layout and services, Being knowledgeable of Banff National Park, activities and dining options, Provide a high standard of customer service, Other tasks as assigned.

Ideal Candidate / Job Requirements:

Previous hotel experience at the front desk, bellman, concierge, reservations or related experience is preferred, Capable multi-tasker with keen attention to detail, Professional and friendly demeanor in person and over the phone, Excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests, Frequent lifting and/or carrying up to 50lbs.
Job Types: Full-time, Permanent

Pay: $17.75-$19.50 per hour

Benefits:

Company events Dental care Disability insurance Discounted or free food Extended health care Life insurance On-site parking Vision care
Application question(s):

When is your available start date? How long do you plan to be in Banff? Do you require staff accommodation? Please state your pronoun (optional). Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).
Experience:

Bell Desk: 1 year (preferred)
Work Location: In person