Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location: 175 Old Hampton Rd, Quispamsis, New Brunswick, E2E 4Y7

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we're here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We're looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

SUMMARY:
To maximize sales of beauty products and services sold by Shoppers Drug Mart to customers by providing information, advice, application, counsel and instruction, while achieving excellence in sales and customer service.

DUTIES & RESPONSIBILITIES:

• Sales Expectations
• Maximizes sales and awareness of promotional programs
• Identifies customers' needs and sells through demonstration and education
• Possesses a "selling is fun" attitude
• Promotes sales of beauty products; provides information on new or existing products and services; conducts demonstrations
• Promotes sales through encouraging customers to participate in the PC Optimum program
• Introduces and promotes "beautyBoutique.ca" to customers
• Ensures prestige and derm brands are tracked and that daily targets are achieved
• Seeks out development such as through workshop/education sessions to ensure product knowledge is current
• Introduces and promotes Assisted Selling to customers

CUSTOMER SERVICE

• Promote a positive environment for customers and coworkers
• Provides superior customer service, consultations, demonstrations, etc. (ie. make-up applications, skin care consultations, and fragrance demonstrations)
• Builds customer loyalty through follow up and repeat business
• Resolves customer complaints within guidelines
• Uses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. These tools include but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, . Assisted Selling and eClienteling through iPad, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc.
• Actively uses eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics
• Actively promote and book appointments for in-Store events

OPERATIONS

• Exhibits and promotes the company's products and services and provides information to interested parties
• If Beauty Expert is a specific brand captain, ensures they attend appropriate vendor schools
• Attends workshop/education sessions and learn through other online offerings to ensure product knowledge is current and up to date ie. SDMU, vendor schools, cosmetics web based training, YouTube, etc.
• Adheres to Cosmetics Operating Standards
• Completes all required sales tracking forms
• Implements eClienteling functions as a daily practice to support sales
• Demonstrates a professional image, including clean and complete image guidelines, uniform as outlined in Store Standards with name badge, and full make up wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells
• Utilizes Derm Centre (if applicable) when conducting Skin Care Demonstrations and consultations aiming to achieve "3" per eight hour shift or "1" per four hour shift.
• Adheres to image/uniform guidelines and wears pager or headset at all times (if applicable).

GENERAL

• Complies with all health and safety regulations
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the department
• Acts professionally at all times
• Perform other duties as required

QUALIFICATIONS

• Planning, Judgment and Decision Making
• Independent thinking and decision - making when dealing with customer issues and devise appropriate solutions
• Selling skills in Cosmetics/ luxury goods

EXPERIENCE

• Proven consultative skills to provide information, advice and guidance to customers on Shoppers Drug Mart beauty products and services
• Selling experience with a proven track record
• A good knowledge of various beauty products and services available
• Ability to conduct sit down makeup and skincare consultations and demonstrate application
• Strong communication skills to make presentations, instruct individuals and groups on the use of cosmetics
• Commitment to providing excellence in customer service
• Punctual and reliable
• Customer service oriented
• Comfort level learning and implanting daily usage of the in-store tools and applications (ex: iPad, derm tools)

WORKING CONDITIONS

• Ability to work flexible shifts which may include nights and weekends
• Ability to work in a fragrance filled environment

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Ability to climb ladder
• Ability to bend and stretch to stock shelves

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

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Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

Employment Type: Part time

Type of Role: Regular

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.