Job Description

BDC Customer Service Representative, Full-Time
Job Location: Client Contact Center, Saskatoon
Have you ever thought about having a career instead of a job? At FFUN we think about it every day. We are in search of the superhero of the customer service world. We're pretty smart around here, and we have a hunch that you're someone who's pretty good with people. Pair that with some quick fingers for data entry and the ability to make a great first impression and we're a match made in heaven.
We have goals, like Big Hairy Audacious Goals, where, as one of Canada's Best Managed Companies, we want to create 10 million FFUNtastic experiences. How do we get there? People like you. Be a part of that growth as an individual contributor within our Client Contact Center in Saskatoon.
No actual call center experience required, we'll train you to be that rockstar and make meaningful relationships with both our customers and your awesome co-workers. If you have a passion for people and career plans that shoot to the moon, then don't make us beg. You are an important piece of our plans for the future so set up the last interview you will ever do!
What's in it for You:

• Hourly wage of $16/hour + a monthly bonus per appointment booked
• You will be respected and valued for your hard work
• FFUN and encouraging work environment
• Industry-leading pay plans, with endless bonus potential
• Consistent and ongoing training and growth
• Full time hours, plus ample time to relax with 3 weeks holidays
• Corporate gym membership rates, plus health, dental and insurance benefits
• Endless opportunities to display how awesome you are!
• Pension Program - Employer-Employee matched contributions because we care about your future financial security

What you'll be doing:

• Follow up with dealership customers to gather information and improve customer satisfaction
• Develop and follow strategies and processes for maintaining contact with existing customers or dealership contacts
• Manage customer information databases
• Address customer complaints/concerns as necessary
• Conduct customer surveys to receive customer feedback
• Setting and confirming customer appointments
• Produce reports when necessary

We all do our part, here's yours:

• Be consistent and transparent
• Inspire others, so the sum of the whole becomes greater than its parts
• Have a passion for growth and advancement

Some superhero traits we are looking for:

• Ability to prioritize, multi-task, and handle deadlines and high-pressure situations
• Customer service guru, in other words a people person

• Excellent verbal and written English communication skills

• Computer literate and telephone saavy
• Passion for teamwork
• Organization skills that put Marie Kondo to the test
• Bonus points if you have call center experience

FFUN Group, Canada's fastest-growing motor and recreational group retailer with over 20 locations throughout Saskatchewan, British Columbia, Alberta and Ontario. As part of FFUN Group, we support our team to succeed in both their personal and professional lives. We are all about having FFUN and making the most out of life. To learn more about us, visit ffun.com
We are defined by our core values:

• Driven to Grow
• Team Player
• FFUN Attitude
• Down to Earth

If this sounds like the opportunity you've been waiting for, we'd love to meet you! At FFUN Group, we don't make our applicants jump through hoops! Our application process is EASY and only takes 2-Clicks! Apply today and see for yourself.
At FFUN Group, our team is committed to providing reasonable accommodations while maintaining candidate privacy and confidentiality to ensure a barrier free, unbiased, and equitable interview and employment experience. Should you require any accommodations due to a disability or special need (to function in your job or require changes to the workplace), please email our recruitment team at .
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