Job Description

Do you have excellent customer service skills? If so, this is a great opportunity for you!

Our client is looking for a Bilingual Service Desk Support for a 6 months contract in New Brunswick. This position is working remotely but the candidate should be located in New Brunswick.

Potential for contract extension

Advantages ...

Start date is ASAP
Contract extension
Remote work
Opportunity to work with in a friendly and mature team

Responsibilities
As a Bilingual Service Desk Support, your duties will include but not be limited to:
Being responsible for responding to contacts from consumer and business customers for repair and troubleshooting assistance.
Being responsible to assist the customer in resolving issues.
Ensuring associated customer records and systems are updated.
Referring issues to technical support where appropriate.

Qualifications
Successful completion of a post-secondary certificate or diploma program in business administration, computer/Information technology, electrical/electronic engineering technology program or a university degree in business, engineering, science or computer science or other related field.
1-2 years related work experience in troubleshooting and resolution in a service desk environment.
Ability Requirements of the Position
Physical: Sitting for long periods of time, wearing a headset, working with a computer and using a 10-button telephone set, simultaneously.
Communications skills - verbal and written, Bilingual in French and English is required
Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
Customer service skills
Dealing with ambiguity
Troubleshooting and resolution skills

Nice to Haves:

Call center, help desk or service desk experience is an asset.

Summary
Interested in the Bilingual Service Desk Support role in New Brunswick? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more

Do you have excellent customer service skills? If so, this is a great opportunity for you!

Our client is looking for a Bilingual Service Desk Support for a 6 months contract in New Brunswick. This position is working remotely but the candidate should be located in New Brunswick.

Potential for contract extension

Advantages
Start date is ASAP
Contract extension
Remote work
Opportunity to work with in a friendly and mature team

Responsibilities
As a Bilingual Service Desk Support, your duties will include but not be limited to:
Being responsible for responding to contacts from consumer and business customers for repair and troubleshooting assistance.
Being responsible to assist the customer in resolving issues.
Ensuring associated customer records and systems are updated.
Referring issues to technical support where appropriate.

Qualifications
Successful completion of a post-secondary certificate or diploma program in business administration, computer/Information technology, electrical/electronic engineering technology program or a university degree in business, engineering, science or computer science or other related field. ...

1-2 years related work experience in troubleshooting and resolution in a service desk environment.
Ability Requirements of the Position
Physical: Sitting for long periods of time, wearing a headset, working with a computer and using a 10-button telephone set, simultaneously.
Communications skills - verbal and written, Bilingual in French and English is required
Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
Customer service skills
Dealing with ambiguity
Troubleshooting and resolution skills

Nice to Haves:

Call center, help desk or service desk experience is an asset.

Summary
Interested in the Bilingual Service Desk Support role in New Brunswick? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more

the application process.

Learn what's next in the application process and find out how we help you land the right job.

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the application process.

Learn what's next in the application process and find out how we help you land the right job.

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we'll give you a call.

A consultant will call you at a suitable time to discuss your application and career aspirations.

3 of 7

getting you registered.

If you've never worked with us before, we collect some basic information and confirm your eligibility to work in Canada.

4 of 7

reference and background check.

Next, we need to verify a few things! We'll contact your references and perform a background check to ensure you're right for the job.

5 of 7

the perfect job for you.

Our team will arrange an interview for the role you've applied for, or suggest an alternative, if they believe there's an opportunity that's a better fit.

6 of 7

the interview.

We ensure you're fully prepared for your interview and know what to expect. We know you'll ace it!

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start your new job.

Congratulations, you're ready to begin your new job! We ensure you're fully prepared for your first day.

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Randstad Interim Inc. is a corporation formed under the federal laws of Canada. Our corporation number is 797878-2. Our permit number in Quebec is AP-2000610. Our registered office is at 777 Bay Street, Suite 2000 PO Box 128, Toronto, Ontario, M5G 2C8. RANDSTAD, [logo] , HUMAN FORWARD and SHAPING THE WORLD OF WORK are registered trademarks of Randstad N.V. Randstad N.V. 2020