Job Description

Overview:

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!
Responsibilities:
Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Provides superior customer service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests and coworkers. Maintains company funds and equipment in an orderly manner. Pours drinks according to established recipes; maintains a clean and safe work environment. Ensures compliance with underage serving policies. Demonstrates specific product offerings and ordering procedures. Monitors proper par levels of all supplies at assigned bars. Communicates any problems or situations to the immediate supervisor. Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages. Opens/closes bar according to established procedures. Provides work direction for bar attendants assigned to bar. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Responsible for cleaning and distribution of ash trays. Responsible for cleaning and sanitizing work and public spaces. Other duties as assigned.

Qualifications:
Must be at least 19 years of age Follows all food safety & sanitation procedures Must be Smart Serve certified Practicing all general safety standards Performing duties which require bending & reaching Lifting & transporting up to 25 pounds Standing or walking, for up to 8+ hours Maintaining a well-groomed appearance ("having a plan") Following all uniform guidelines Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests

KNOWLEDGE OF:

How to mix a wide variety of drinks. The operation of all bar equipment. Machines and equipment used, but not limited to, include cash register, EDI liquor dispensing equipment, beverage dispensing equipment, blenders, dishwashers, and coffee making machines. Pertinent federal, state, and local laws, codes, and regulations.

Physical Demands:

Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.
Additional Details:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.