Job Description

Job Summary

We are seeking a friendly and efficient Customer Service Representative to join our team. This role involves engaging with customers, managing transactions, and ensuring a positive experience in a fast-paced food service environment. The ideal candidate will have strong communication skills, experience with POS systems, and a background in food industry operations. This position offers an opportunity to develop customer service expertise while supporting daily operations in a dynamic setting.

Duties

Greet customers warmly and assist with their orders in person or over the phone Operate POS systems, including Micros POS, for accurate order processing and cash handling Take food and beverage orders accurately, ensuring proper food safety and handling procedures Prepare and serve food items, including basic food preparation and food service tasks Manage cash register transactions, including cash handling and basic math calculations Maintain cleanliness and organization of the serving area, adhering to food safety standards Provide excellent customer service by addressing questions, resolving issues, and ensuring customer satisfaction Assist with serving food and beverages efficiently during busy periods Support team members in daily operations to ensure smooth workflow

Requirements

Previous experience in food industry roles such as barista, server, or cashier preferred Knowledge of POS systems, especially Micros POS, is highly desirable Strong customer service skills with the ability to communicate effectively and courteously Experience with food handling, safety procedures, and basic math for cash transactions Excellent time management skills to handle multiple tasks efficiently during peak hours Ability to work in a fast-paced environment while maintaining attention to detail Food industry experience including serving, food preparation, and food safety practices is a plus Flexibility to work various shifts as needed; previous barista or food service experience is advantageous
This position provides an engaging work environment where you can develop valuable skills in customer service and food operations while contributing to a positive guest experience.

Job Types: Full-time, Part-time

Pay: $17.20-$23.79 per hour

Expected hours: 40 per week

Work Location: In person