BjornBar Bakery is looking for a dedicated and enthusiastic
Customer Service Representative
to join our team. As the first point of contact for our customers, you'll provide exceptional service in a lively and fast-paced environment. Your primary responsibility will be to assist customers with their inquiries, ensure they have a positive experience, and maintain food safety standards. A background in the food industry is preferred, as you'll be interacting with customers regarding our delicious menu of pastries, sandwiches, specialty barista drinks, and more!
Barista experience is required
to excel in this role.
Duties
Greet customers warmly and assist with orders, answering any questions they may have.
Provide detailed information about menu items, including ingredients, preparation methods, and daily specials.
Accurately handle cash transactions using POS systems, ensuring smooth checkout.
Ensure compliance with food safety regulations in all aspects of customer service.
Assist with food preparation and service during peak hours, maintaining cleanliness and organization.
Address customer concerns or complaints in a professional and timely manner, striving for a positive resolution.
Stay updated on current promotions, seasonal specials, and any menu changes to inform customers.
Collaborate with team members to ensure smooth operations, especially during busy times.
Prepare and serve specialty barista drinks
, ensuring high-quality beverages and customer satisfaction.
Skills
Barista experience is required
, with a passion for creating quality coffee and specialty drinks.
Strong customer service skills with the ability to engage positively with a diverse clientele.
Experience in the food industry is a plus, including familiarity with food safety practices.
Proficient in handling cash and operating POS systems efficiently.
Excellent time management skills and the ability to juggle multiple tasks in a fast-paced environment.
Knowledge of food preparation techniques and menu items is beneficial.
A proactive, solutions-oriented approach to problem-solving and customer interactions.
Join us at
BjornBar Bakery
in delivering exceptional service and creating memorable experiences for our customers while being part of a fun and dynamic team! We look forward to having you as part of our growing family.
Job Type: Part-time
Pay: From $17.85 per hour
Work Location: In person
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