Job Description

Position: Bar & Service Lead

To uphold and advance the integrity of SANA's beverage program and service experience by ensuring smooth daily operations, leading the bar and floor teams, and creating a consistent, elevated guest journey that reflects SANA's ethos of wellness and connection.

Key Responsibilities

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Leadership & Operations

Oversee all bar operations including beverage preparation, cleanliness, equipment maintenance, and inventory management. Supervise floor staff during service, ensuring coordinated, efficient, and guest-focused hospitality. Manage scheduling, shift coverage, and daily team assignments for both bar and floor. Ensure compliance with Smart Serve and other legal and safety requirements. Occasional assistance with Events for SANA
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Guest Experience

Maintain bar and lounge areas as professional, welcoming, and wellness-centered spaces. Support seamless communication between bar, kitchen, hosts, and floor staff to ensure aligned service. Anticipate guest needs, resolve concerns with empathy, and elevate the overall guest journey.
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Team Development & Training

Train, coach, and mentor both bar and service staff on recipes, preparation standards, and service expectations. Provide feedback and foster a collaborative, mindful team culture. Lead by example in professionalism, grounded leadership, and wellness-oriented hospitality.
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Program Development

Provide creative input for seasonal menus, incorporating holistic and functional ingredients. Collaborate with management to enhance both beverage offerings and service processes. Stay informed on trends in functional beverages, hospitality, and guest experience design.
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Administration

Manage stock levels, rotation, and ordering; maintain accurate inventory and prep logs. Support budgeting and cost control in line with business goals. Complete opening and closing duties for bar and service areas with precision.

Expectations

Maintain full knowledge of the beverage and food menu, including seasonal updates. Lead the team in upholding high standards of sanitation, presentation, and hospitality. Demonstrate initiative, ownership, and continuous improvement in all areas. Embody SANA's ethos of wellness, mindfulness, and guest care in daily leadership.

Qualifications

2-3 years of barista, bartender, or beverage program experience, with at least 1 year in a supervisory or service leadership role. Strong background in both beverage preparation and front-of-house service leadership. Passion for wellness, with interest in holistic or functional ingredients. Excellent organizational skills and ability to multitask in a fast-paced environment. Strong interpersonal, communication, and conflict-resolution skills. Calm and grounded leadership style. Smart Serve certification (or Ontario equivalent).

Physical Requirements

Ability to lift up to

40 lbs

(stock, equipment, supplies). Comfortable standing and walking for extended periods. * Able to work in a fast-paced hospitality environment.