Job Description

Who We Are

Located lakefront in the heart of downtown Kelowna, the Kelowna Yacht Club provides our members with top-quality moorage in Canada's largest fresh-water marina. We offer an unparalleled lakeside experience featuring upscale dining, year-round social programming, and a welcoming community for all ages. Kelowna Yacht Club has been supporting boater education and safe, responsible enjoyment of Okanagan Lake since 1945. Our facility is a resource for community partners such as the Canadian Power and Sail Squadron and Adaptive Sailing Association.

Summary of Position

The Banquet Server is responsible for providing exceptional food and beverage service during events. They ensure guest satisfaction by delivering a high level of hospitality and efficiency in a fast-paced environment.

Key Responsibilities

Duties & Responsibilities

Set up banquet rooms following BEO instructions. Greet guests warmly and assist them with seating. Serve food and beverages efficiently and professionally. Monitor guest needs and respond promptly to requests. Maintain cleanliness and organization of the banquet area. Assist with event breakdown, cleaning, and resetting for the next function. Follow food safety and sanitation guidelines. Work closely with kitchen staff, and event coordinators to ensure smooth service. Handle guest inquiries and resolve any issues professionally. Ensure the dining area and workstations are clean and always organized. Complete opening and closing duties, including setting up the server station, cleaning tables, and maintaining supplies.

Service Excellence

Assist with opening and closing duties, including setting up stations and ensuring equipment is properly maintained. Keep an accurate record of checks and balances in the daily report. Contribute to the profitability of the restaurant by delivering excellent service and maintaining cleanliness.

Operational Efficiency

Previous banquet or food service experience preferred but not required. Strong customer service and communication skills. Ability to lift and carry trays of food and beverages. Comfortable working in a fast-paced environment. Attention to detail and a team-oriented mindset. Flexible schedule, including nights, weekends, and holidays.

Qualifications & requirements

Knowledge of industry practices, good food and wine appreciation. Solid team and leadership skills, with the ability to assist and support others. Willingness to work on short notice and be flexible with scheduling. Ability to educate guests on the menu and wine offerings without being overbearing. Flexibility with scheduling, including evenings, weekends, and holidays. Certification in Serving It Right (or equivalent) and Food Safe Level 1 (or higher). Be able to work in a standing position for long periods of time (up to 5 hours). Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Preferred Qualifications

Self-starter with a proactive and solutions-focused mindset. Highly organized, with strong judgment and decision-making skills. Passion for delivering exceptional customer service. Ability to work flexible hours, including evenings, weekends, and holidays. Ability to work well in a fast-paced environment. Exceptionally reliable, trustworthy, and accountable.

Compensation & Benefits

Contract minimum wage position of Full-Time. Employee Food & Non-Alcoholic Beverage Discount in the Member Lounge and A variety of Kelowna Yacht Club perks on the many programs and offerings (discount on lessons and boat rentals, free paddleboard/kayak rentals and programs, discounts on KYC merchandise). Telus Employee Assistance Program. Employee of the Month Recognition Program. We offer rewarding Health & Wellness Benefits (min. hours required).

Why join us?

Be part of a vibrant lakefront community in the heart of Kelowna. Enjoy a dynamic and supportive workplace where you can grow and develop professionally. Play a crucial role in creating memorable experiences for our members and guests. Enjoy a welcoming culture that supports work-life balance.
Work where there is an opportunity to learn, grow and experience lake life in the Okanagan.

Job Types: Full-time, Seasonal

Pay: $17.40 per hour

Additional pay:

Tips
Schedule:

Holidays Monday to Friday Night shift Weekends as needed
Experience:

Banquet Serving: 1 year (required)
Licence/Certification:

Serving It Right (required) FoodSafe Level 1 (required)
Work Location: In person