Job Description

The Job

The Banquet Captain plays a key leadership role in ensuring the flawless execution of all meetings, events, and food & beverage functions within the hotel. This position focuses primarily on front-of-house operations, overseeing the setup, service, and breakdown of banquet events while maintaining the highest standards of hospitality, presentation, and guest satisfaction as defined by hotel management.

What You'll Do

Coordinate the setup, service, and breakdown of all banquet, meeting, and food & beverage functions in accordance with hotel standards and client expectations. Assist the Senior Banquet Manager in scheduling banquet staff based on event requirements; serve as the primary point of contact for schedule adjustments, shift changes, and cancellations. Foster positive relationships through clear communication and professional interactions with clients, colleagues, and event partners. Oversee the ordering and organization of non-alcoholic beverages, linens, and other event supplies. Update and program lobby reader boards daily to ensure accurate event information is displayed. Conduct inspections to confirm each function space is set up to hotel specifications and client requests prior to event start times. Manage bar setup and closing procedures, including inventory counts, bar summaries, and accurate cash deposits. Welcome and assist clients upon arrival, ensuring they are familiar with the event space and amenities. Support the training and development of banquet team members to ensure service excellence and operational consistency. Maintain banquet rooms, back-of-house areas, and storage spaces in a clean, organized, and presentable condition at all times.

Who We're Looking For

Completion of secondary school diploma (Grade 12) plus additional post-secondary courses or licenses or a one year certificate in a related area, or equivalent. Minimum one year customer service experience, preferably in a Banquet setting Proven leadership skills Must have excellent customer service skills and sound decision making abilities Strong communication and organizational skills Must pay attention to detail and be a team player Must possess the ability to communicate effectively within a diverse team environment Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests Must be flexible to work mornings, days, evenings, late into the night, weekends and holidays

Why Join Us?

Join a supportive team that values your skills, dedication, and growth. Advance your career through hands-on experience and clear development opportunities. Be part of a reputable hotel known for delivering exceptional guest service and quality. Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance. Create meaningful, memorable experiences for guests from all over the world.
At Delta Hotels by Marriott Kingston Waterfront, your work matters -- every day you'll contribute to a team committed to excellence and making every guest's stay extraordinary. Join us and be part of something special.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant's accessibility needs.

Job Type: Full-time

Pay: $18.20 per hour

Benefits:

Company events Dental care Discounted or free food Employee assistance program Extended health care Life insurance Paid time off
Work Location: In person