Job Description

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver's airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person's talents are a credit, it is an individual's commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

BANQUET CAPTAIN

What's in it for you:

Working in the largest hotel in Vancouver

Aesthetically pleasing environment with a great team

Are you a polished, high energy and positive individual with a passion for creating excellent experiences for our guests? Join our team as a Banquet Captain and play a vital role in creating memorable connections with our guests and team members.

Benefits and Perks:

Explore Travel Program

Ongoing Associate Appreciation Events

Parking discount

Dental care

Disability Insurance

Employee assistance program

Extended health care

RRSP match

Vision care

What your day will look like:

Check all room sets prior to each event. Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen. Conduct post function meeting with Kitchen to discuss event.

Check all china, glassware, silverware and linen items needed for the event.

Inform staff of specific needs for buffets and receptions. Check all staffing needs for upcoming events.

Check inventory needs for all upcoming events and liaise with the Stewards

Conduct pre-function meetings to ensure grooming standards of team members are met. Allocate stations and partners for staff and conduct a well-orchestrated event.

Review banquet event orders; communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last-minute instructions or changes.

Share consistent vision with the Meeting and Events Manager and Meeting Planner

Be aware of upcoming groups and major conventions over the upcoming 90 days. Review assigned work functions for the entire day and the next week.

Read all assigned banquet menus and ask if specific items are unclear. Complete all daily administrative tasks.

Select several tables at random during the function to evaluate food and service. Ensure the food is served at the appropriate temperature, and that the entree is placed properly on table. For receptions, ensure sufficient food is available and any up-sell opportunities are met.

Inform Chef the head count as soon after seating as possible.

Your experience and skills include:

Minimum 2 years supervisory capacity in the banquet department of a large convention hotel.

Must possess outstanding, pro-active guest service skills, strong leadership skills, a professional presentation and excellent communication and interpersonal skills.

Serving it Right certification

Must be flexible to work varying schedules, including late nights and early morning shifts.

Friendly, enthusiastic, and have a sales-oriented personality.

Work well under pressure and as part of a professional team.

Must be fluent in English, a second language is an asset.

Must possess strong food, beverage and wine knowledge.

Must be able to stand and exert well-paced mobility for up to 8 hours in length and be able to lift up to 50 lbs. on a regular and continuing basis.

Must be able to exert well-paced mobility to reach different floors of the hotel on a timely basis

Requires manual dexterity to use and operate all necessary equipment.

In good physical condition, as this position requires constant walking, standing, bending and lifting.

Strong Computer skills, Delphi, MS Office

To note:

Complete job description will be presented at the time of job offer

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver's airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person's talents are a credit, it is an individual's commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding "open positions" and have even requested banking information from candidates.

The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

Job Types: Full-time, Unrestricted Availability

PERKS:

Gratuities Explore Travel Program Ongoing Associate Appreciation Events
Job Types: Full-time, Permanent

Pay: $23.40-$24.65 per hour

Benefits:

Dental care Employee assistance program Extended health care Life insurance RRSP match Vision care
Experience:

Hospitality: 2 years (preferred)
Work Location: In person