Job Description

You are as unique as your background, experience and point of view. Here, youxe2x80x99ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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The AVP, CRE Operations is responsible to develop and deliver highly integrated operating standards for the real estate function, as well as overseeing Workplace Solutions, Analytics & Technology Systems, and the Project Management teams. Reporting to the Vice President, Corporate Real Estate, the incumbent will establish systemized and transparent reporting which can be used at executive forums.
This role requires a strategic thinker with strong leadership skills and the ability to drive operational excellence across multiple functions. Please note this is a hybrid role that requires presence at our Toronto One York location.
What will you do:

• Strategic Planning and Implementation - develop and implement operational strategies to align with company goals, including process improvement, cost reduction, and increased efficiency.
• Leadership and Team Management xe2x80x93 Lead and motivate operations teams, providing guidance, direction, and support to ensure effective performance.
• Risk Management and Compliance xe2x80x93 Identify and manage operational risks, ensures compliance with industry regulations, and maintains a focus on operational excellence. Be the Operational Risk Officer (ORO) for corporate real estate.
• Performance Monitoring and Reporting xe2x80x93 Monitor key performance indicators (KPIs) to track progress, identify areas for improvement, and report on operational performance to the executive team.
• Budget Management xe2x80x93 Develop and manage capital and operating budgets for the groups under his/her purview, ensuring resources are allocated effectively and efficiently.

Workplace Solutions:

• Oversee the development and implement strategies to optimize workplace solutions and facilities management.
• Ensure the efficient operation and maintenance of all corporate facilities.

Data & Analytics:

• Lead the data analytics and technology team by delivering insights that drive business decisions.
• Ultimately responsible to develop and maintain data governance policies and procedures.
• Ensure the accuracy and integrity of data across all CRE functions.

Project Management:

• Oversee the real estate project management and PMO teams.
• Responsible for the organization and delivery of the team by planning, execution, and completion of CRE projects.
• Ensure projects are delivered on time, within budget, and to the required quality standards.
• Manage project teams and resources effectively.
• Implement project management best practices and methodologies.

What do you need to succeed:

• Bachelorxe2x80x99s degree in business administration, Real Estate, or a related field.
• Minimum of 10 years of experience in corporate real estate operations, with a focus on workplace solutions, data analytics, and project management.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proven ability to drive operational excellence and continuous improvement.
• Strategic thinker and exceptional problem-solving capabilities.
• Proficient in data analysis to support operational decisions, with the capability to provide recommendations based on insights and trends.
• Core competencies in Project Management, Vendor Management, Facilities Management, and Data Analytics.
• Effective communication skills, including conducting discussions with executives to accomplish business goals.
• Manage critical real estate escalations by being able to respond to critical incidents that may drive BCP needs.
• Be a trusted advisor to the CRE VP and a key leader within the CRE Leadership Team

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to .
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range: 135,000/135 000 - 220,000/220 000
Job Category: Facilities
Posting End Date: 10/06/2025 '