Job Description

We are looking for a highly skilled and experienced Avaya Aura Specialist who will be responsible for the design, implementation, maintenance, and support of Avaya Aura Unified Communications systems. This role ensures seamless voice and messaging services across enterprise environments, supporting business operations and enhancing communication infrastructure.

In this role, you will

Install, configure, and maintain Avaya Aura components including Communication Manager (CM), Session Manager (SM), System Manager (SMGR), and Messaging.

Monitor system performance and troubleshoot issues to ensure optimal uptime and reliability.

Collaborate with IT teams to integrate Avaya Aura with other enterprise systems.

Collaborate with cross-functional teams to align contact center solutions with business objectives and customer needs.

Provide technical support and training to end-users and internal teams.

What you'll need to succeed (required skills)

Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).

Minimum 5 years of experience with Avaya Aura platforms.

Experience with Avaya tools such as Breeze, AES, AAEP, and Elite Contact Center

Strong knowledge of VoIP technologies, SIP protocols, and telephony infrastructure.

Excellent problem-solving and communication skills with the ability to work in a distributed team environment.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We encourage you to apply if you have most of the skills above and feel like you are strongly suited for this role. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.


Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.


The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.