Job Description

The AV Production Department of Saskatoon Prairieland Park Corporation currently requires a full-time AV Client Coordinator to join our team.

The AV Production team is responsible for the setup, operation, and takedown of audio-visual elements for events at Prairieland.

Reporting to the Manager of AV Production, the AV Client Coordinator serves as the primary liaison between clients, the AV Department, and internal teams. This role is responsible for gathering, confirming, and executing all audio-visual requirements for events hosted at Prairieland. The selected candidate will also support clients from initial planning through move-in, event time, and move-out, ensuring AV services meet or exceed expectations.

The role is 40 hours per week, and the work schedule will vary from week to week depending upon the events schedule. Evening, weekends, and holiday shifts may be required.

KEY RESPONSIBILITIES:

Customer service is always the top priority. Serve as the primary point of contact for clients regarding AV services throughout the event lifecycle. Initiate and maintain communication with clients to gather AV requirements and provide guidance on available services and equipment. Provide clear, accurate cost estimates for AV services. Forward new booking inquiries to AV Production Managers. Utilize Details Sheets to communicate and verify event details, document events for record keeping and produce post-event reports. Promote the use of in-house AV services and equipment to enhance client experience. Participate in post-event debriefs with the AV and Production teams. Compile billing information and submit for invoice generation. Liaise with client post-event to gather feedback and relay issues to management. Provide backup for staff scheduling and assignments allocation. Other duties as required.

SKILLS & QUALIFICATIONS:

Post-secondary education in Events, AV, Hospitality or similar is an asset. A combination of education and experience will be considered. A minimum of 1 years' experience in a coordinator role. Experience in event coordination within AV or production environments is considered an asset. Knowledge of AV equipment and terminology preferred. Proficiency in Microsoft Office (Work, Excel, Outlook, and Teams). Self-motivated and highly organized. Strong commitment to exceptional customer service. Excellent interpersonal skills with a professional and positive demeanor. Effective written and verbal communication; active listening skills. Strong administrative and time management abilities in a fast-paced environment. Team-oriented with a collaborative mindset. Familiarity with Occupational Health & Safety regulations and emergency procedures.
Prairieland offers a competitive wage and benefits package.

Prairieland is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Job Types: Full-time, Permanent

Benefits:

Casual dress Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site gym On-site parking Paid time off RRSP match Vision care
Work Location: In person