Job Description

Automotive Shop Foreman

Position Summary

The Shop Foreman oversees the daily operations of the automotive service department, ensuring repairs are performed efficiently, accurately, and safely. This role requires strong technical expertise, leadership skills, and a commitment to customer satisfaction.

Key Responsibilities

Supervision & Workflow

- Assign repair orders fairly among technicians

- Monitor progress of repairs throughout the day

- Conduct spot checks and road tests to ensure quality

- Maintain high standards to minimize comebacks

Technical Support

- Assist technicians with diagnostics and complex repairs

- Stay current with technical bulletins and training

- Ensure compliance with manufacturer warranty procedures

Customer Service

- Handle customer complaints promptly (within 24 hours)

- Establish follow-up programs to confirm satisfaction

- Communicate clearly with service advisors and customers

Administrative Duties

- Maintain accurate documentation of repairs and parts usage

- Monitor technician productivity and payroll records

- Ensure proper inventory and care of special tools

Safety & Compliance

- Enforce safety protocols and shop cleanliness

- Ensure compliance with OSHA, hazardous waste disposal, and other regulations

Team Development

- Recruit, train, and motivate service technicians

- Conduct performance reviews and support skill development

- Foster teamwork and a positive work environment

Required Skills & Attributes

- Strong diagnostic and mechanical skills

- Leadership and team management abilities

- Excellent communication and interpersonal skills

- Organizational and planning proficiency

- Ability to resolve conflicts and mentor staff

- Familiarity with shop management software and scheduling tools

Qualifications

- High school diploma or equivalent (technical certifications preferred)

- Minimum 3-5 years of experience in automotive repair

- Prior supervisory or foreman experience strongly preferred

- Valid driver's license and clean driving record

Compensation

We offer a competitive salary (based on experience). Benefits are available after a probationary period, including:

- Dental, Vision, Extended health care, and Life Insurance

- RRSP plan

- Safety boot allowance

- Employer supplied and laundered uniforms

- Wellness plan

- Employee discounts

Job Type: Full-time

Pay: $20.00-$30.00 per hour

Work Location: In person