Job Description

Canadian Tire View Royal (1519 Admirals Road) is currently hiring for an Automotive Service and Back Parts Associate. This role works in the fast-paced auto service environment, supporting our Automotive Technicians in locating the right parts for auto repairs and communicating directly with customers to manage their needs and expectations.

What We Offer

Competitive compensation package including extended health and dental benefits for full-time employees Potential for Profit Sharing Employee discount Flexible work hours Learning and development opportunities Reward and recognition program On-site parking A supportive and positive team environment

Responsibilities and Tasks

Customer Service

Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle. Responds to customer inquiries in a timely manner, over the phone and in person. Understands customer needs and provides them with a complete solution. Shares ideas and suggestions to improve the customer experience in the Service Centre. Manages customer concerns and problems promptly. Deals with challenging situations in a professional manner. Ensures a smooth flow of communication with customers during repairs or maintenance work. Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians.
Operations

Completes and reviews repair orders with customers. Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time. Acts as liaison between customers and technicians and manages the status of work orders. Schedules service and repair appointments. Operates computerized work order systems. Engages in learning activities and coaching to improve their own abilities. Serves Licensed Automotive Technicians and processes their requests for parts and tires. Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders. Sources and orders automotive parts, shop supplies and products through authorized suppliers. Follows established procedures regarding the ordering and sale of parts and tires for the Automotive Service Centre. Verifies correct vehicle information and parts and tires applications for look-up and ordering. Quotes parts and tire pricing and availability. Locates products in the warehouse. Maintains and controls accuracy of inventory, including shop specialty tools. Verifies accuracy of all outside orders by matching product descriptions to product numbers. Walks their assigned sections to understand what needs to be accomplished on a daily basis. Restocks parts and tire areas with stock received. Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received. Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted. Stocks shelves in storage display areas. Processes returns, warranties and castings as required. Complies with company, store and department policies and health & safety program and regulations. Completes other tasks, as required.

Requirements

Knowledge of market trends in the automotive service industry. Knowledge and understanding of mechanical components of automobiles. Ability to work effectively with auto parts ordering systems and computerized work order systems. Basic math and keyboarding skills. Good working knowledge of CoStar is an asset. Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.

Physical Demands and Working Conditions

In compliance with the store's Health and Safety Policies and Procedures:

Standing/walking for 8 hours. Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy". Lifting and turning repeatedly throughout the shift. Lifting above the shoulder, from floor to shoulder and floor to waist. Going up and down a ladder while carrying merchandise. Walking and carrying things at the same time and pushing/pulling, as required. Twisting, turning, reaching and working above shoulder level
Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Benefits:

Dental care Extended health care On-site parking Profit sharing Store discount
Ability to commute/relocate:

Victoria, BC: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person