Job Description

Essential Functions:

Collaboration:

Work closely with the Operations Coordinator to provide support and solve technical issues related to product performance and specifications.

Technical Problem-Solving:

Troubleshoot and resolve technical inquiries, escalating issues when necessary.

Spreadsheet Management:

Create, manage, and maintain spreadsheets for tracking customer interactions, technical issues, product performance, and warranty returns. Attention to detail is key for ensuring accurate reporting.

Market Analysis for Future Product Development:

Must have the motivation and skills to keep a pulse on the respective market trends and developments.

Product Knowledge:

Stay up to date with product developments and industry trends to effectively answer customer inquiries and provide expert advice.

Skills & Qualifications:

Automotive Industry Experience

is a must--familiarity with technical automotive products is essential.

Critical Thinking Skills:

Ability to assess complex problems and provide thoughtful, effective solutions with a high degree of accuracy.

Attention to Detail:

Precision in handling technical information, warranty returns, customer follow-ups, and inquiries is essential for this role.

Communication Skills:

Excellent verbal and written communication skills to interact with both technical teams and customers. Comfort with phone interactions and addressing customer concerns directly.

Self-Starter:

Ability to work independently, take initiative, and manage multiple tasks in a fast-paced environment.

Technical Proficiency:

Comfortable with using spreadsheets (e.g., Excel) and other tools to track customer interactions, warranty returns, and product issues

AutoCAD Experience

: Experience using AutoCAD is considered beneficial

Required Experience:

Previous experience in a technical customer service role, preferred in the automotive industry (5-10 years.) Post-Secondary education. Must be able to work proactively and independently. Proven track record of customer follow-up to enhance satisfaction and address concerns.
Job Type: Full-time

Benefits:

Profit sharing RRSP match
Ability to commute/relocate:

Barrie, ON L4N 3V7: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 5 years (required)
Language:

English (required)
Work Location: In person