Job Description

Motivated to join a winning team? Parts Specialists being hired at a competitive wage scale with $18.00-$21.00/hr available



The Automotive Parts Specialist (APS) works in conjunction with Automotive team and fellow associates to promote a customer first environment. The APS will focus on assisting and educating customers on the purchase of automotive products with express interest in the hard parts categories (Product Class 12-23).



Automotive Parts Specialist is required to:

Policy, Procedures, Standards

Work in accordance with Canadian Tire best practices in service delivery, customer values, store operations, as well as relevant health and safety legislation. Engage in staff development initiatives to ensure standards are understood and met. Keep current on the material contained within the Policy and Procedures Employee Manual. Follow store health & safety program and observe provincial occupational health and safety regulations; report any observed or potential hazards immediately. Participate in meetings

Major tasks and responsibilities

Maintain a professional appearance (uniform, hygiene, grooming & name tag) Foster and Maintain a "customer first" culture within the store Engage all customers in accordance with "10 Foot" Rule Assist customers with parts requirements Suggest additional products and/or services as necessary Answer phone inquiries regarding automotive products Follow strict guidelines of the Auto Parts Mystery Shops as seen in Policy 01-10-01 Source outside supplier products as required to satisfy customer demand Deliver the complete solution to all customers in accordance with Canadian Tire Kanata 5 "A" Service Standards Actively participate in the Corporate "We Care" Program by handing out We Care Cards Maintain a high level of in aisle presentation + Regular Signage
+ Facing Standards - Routine Daily Upkeep
- Super Facing Schedule
- Overhead Maintenance
- Rotating Relevant Product Lines
- Holes and Double Facings
- Multi-locations
+ Cleanliness
- Routine Daily Walks
- Cleaning Schedule
+ Execute regular, deal and clearance signage in accordance with Core Audit Standards
+ Promotional Signage + AIM/Clearance Signage
Follow proper returns process and overstock procedures Basic understanding of other teams within the store Basic understanding of Core Audit Standards

Major Requirements and Competencies

Extensive knowledge of automotive parts, accessories and products Ability to provide professional customer service and employee support Ability to work in a team environment to achieve common goals Ability to maintain composure and work effectively in a fast-paced environment Ability to complete tasks according to instructions and demonstrate responsibility for outcomes Organizational skills with attention to detail Ability to multi-task Punctuality Effective written and oral communication skills Basic math skills * Keyboard skills