Job Description

Canadian Tire Lake Shore & Leslie - Store 654

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.
Responsibilities & Tasks: Customer Service

• Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle. Responds to customer inquiries in a timely manner, over the phone and in person.
• Understands customer needs and provides them with a complete solution.
• Shares ideas and suggestions to improve the customer experience in the Service Centre.
• Manages customer concerns and problems promptly.
• Deals with challenging situations in a professional manner.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations

• Sources and orders automotive parts for customers though authorized suppliers.
• Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
• Processes returns, warranties and castings as required.
• Tests and fills batteries. Test starters and alternators. Operates the battery filling station as per training received.
• Ensures the retail basics tasks are executed efficiently (ex. stocking, labels, facing, etc).
• Stocks, shelves and merchandise display areas using modules and planograms as guidelines.
• Walks their assigned sections to understand what needs to be accomplished on a daily basis.
• Maintains inventory accuracy and identifies/reports low stock levels (ex. hole check and bin cap analysis).
• Reports stolen and damaged goods to management.
• Locates products in the warehouse.
• Operates computer and EFD scanner, and enters all relevant coding in Canadian Tire systems.
• Participates in meetings and al training as required and listens to feedback to improve their oan abilities.
• Uses professional language and maintains a professional appearance (ex. uniforms, hygeine, grooming, and nametage) when interacting with others.
• Complies with company, store, and department policies and health & safety program and regulations.
• Completes other tasks, as required.

Requirements

• Knowledge of market trends in the automotive service industry.
• Knowledge and understanding of mechanical components of automobiles.
• Ability to work effectively with auto parts ordering systems and computerized work order systems. Basic math and keyboarding skills.
• Good working knowledge of CoStar is an asset.
• Valid Ontario drivers license.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.