Automotive Customer Service
Thunder Bay, ON, CA, Canada
Job Description
Customer Satisfaction
Function: To deliver superior customer service by:
Greeting customers promptly and courteously; Promoting the integrity of the Midas name by complying with the principles set forth in the MAP Uniform Inspection and Communication Standards, and doing so with consistent excellence; Adhering to the Midas Sales Process in a manner that promotes customer loyalty and retention; Conveying trust and professionalism to all customers; Providing a comfortable and hospitable environment for all customers; Providing thorough, non-technical, explanations to customers regarding their vehicle's service needs; Keeping customers informed as to completion and pick up time; Following up with customers on a daily basis; Initiating, monitoring and ensuring prompt response to customer feedback and alerting the Shop Manager about disgruntled customers; Providing assistance with paperwork;
Ensuring that the customer is fully informed about all warranty items and leave the shop completely satisfied
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Benefits:
Dental care Extended health care
Work Location: In person
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Job Detail
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Job IdJD3043760
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThunder Bay, ON, CA, Canada
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EducationNot mentioned