Job Description

Job Title: Customer Service Representative- Auto Financial (Bilingual: French/English) - On-Site
As a Bilingual Customer Service Representative, you will interface with customers and dealers through voice, chat, email interactions to provide an exceptional customer service experience. You'll act as the frontline touchpoint for our elite clientele, handling inquiries, complaints, and providing technical support on automotive issues. As an industry leader and luxury brand, we pride ourselves in delivering outstanding products and services. Our Automotive Customer Service Representatives are brand advocates and deliver a best-in-class experience that supports and strengthens brand loyalty. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Bilingual Customer Service Representative position at Concentrix is just the right place for you!
As a Bilingual Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Bilingual Customer Service Representative, you'll:

• Handle inbound customer inquiries and document all interactions accurately.
• Analyzing financial documents from clients to help in solutioning an end resolution with a focus on first call resolution.
• Managing client portfolios by making sure that all of their information is accurate and updated.
• Respond to escalated inquiries, ensuring timely resolutions, and supporting our clients through the process
• Preparing and interpreting our clients financial documents and educated our clients
• Handling customer financial inquiries regarding their loan status, buyout amounts, while educating our customers
• Utilize standardized communication processes to enhance customer experiences and brand loyalty.
• Draft, review, and respond to emails promptly while maintaining professional communication standards.
• Foster relationships with customers, and our elite client, while promoting a culture of trust and satisfaction.
• Maintain a positive outlook in all customer interactions, ensuring a high level of service for our customers and dealers

YOUR QUALIFICATIONS?
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Customer Service Representative role include:

• Minimum 18 years of age with a High School Diploma or GED.
• At least 2-3 years of customer service experience; automotive industry/ financial services experience is preferred.
• Strong mathematics background, and ability to navigate financial documentation.
• Strong computer proficiency with the ability to navigate multiple applications.
• Excellent written and verbal communication skills in both French and English to effectively engage with customers.
• A passion for the automotive industry with a propensity for problem-solving, while always maintaining a pleasant and professional manner
• Ability to work both independently and within a team, demonstrating patience, attention to detail, all while a focus on multi-task efficiency

WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
The base salary for this position is $23.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location: CAN Hamilton
Language Requirements:
Time Type: Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Skills Required