Job Description

The Automotive Associate communicates directly with customers, managing their needs and expectations regarding auto service and parts, maintenance and repairs. This role is the link between the technician and the customer and our back parts and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Customer Service

Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.

Responds to customer inquiries in a timely manner, over the phone and in person.

Understands customer needs and provides them with a complete solution.

Shares ideas and suggestions to improve the customer experience in the Service Centre.

Manages customer concerns and problems promptly.

Deals with challenging situations in a professional manner.

Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations

Completes and reviews repair orders with customers.

Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.

Acts as liaison between customers and technicians and manages the status of work orders.

Schedules service and repair appointments.

Operates computerized work order systems.

Engages in learning activities and coaching to improve their own abilities.

Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.

Complies with company, store and department policies and health & safety program and regulations.

Completes other tasks, as required.

Knowledge of market trends in the automotive service industry.

Knowledge and understanding of mechanical components of automobiles.

Ability to work effectively with auto parts ordering systems and computerized work order systems.

Basic math and keyboarding skills.

Good working knowledge of CoStar is an asset.

Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.

Valid driver's licence

In compliance with the store's Health and Safety Policies and Procedures:

Standing/walking for 8 hours.

Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Lifting and turning repeatedly throughout the shift.

Lifting above the shoulder, from floor to shoulder and floor to waist.

Going up and down a ladder while carrying merchandise.

Walking and carrying things at the same time and pushing/pulling, as required.

Twisting, turning, reaching and working above shoulder level.

We are an equal opportunity employer and ensure those underrepresented are strongly considered. All qualified individuals who would contribute to the diversification of our business are encouraged to apply.

Job Types: Part-time, Seasonal

Pay: From $15.35 per hour

Benefits:

On-site parking Profit sharing Store discount
Experience:

customer service: 1 year (preferred) Service Writers: 1 year (preferred) service advisor or parts associate: 1 year (preferred)
Work Location: In person