Job Description

:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.If youxe2x80x99re looking for a company that inspires passion, personal, and professional growth xe2x80x93 join Kobo and come help us on our mission of making reading lives better.The Role:Reporting to the Director, Kobo Writing Life (English language), the Author Care Contractor will play a vital role in supporting independent authors using Koboxe2x80x99s self-publishing platform, Kobo Writing Life (KWL). This role will focus on author care with a specialization in finance, assisting authors with questions related to payment schedules and financial processes. You will also contribute to improving the overall author experience by collaborating with the KWL team on various projects, including technical writing and platform optimization.Kobo Writing Life is Rakuten Koboxe2x80x99s self-publishing platform, empowering independent authors worldwide. We pride ourselves on being the most author-friendly platform, helping authors reach readers globally. This role is an exciting opportunity to join a dynamic team dedicated to supporting and growing the indie author community.Responsibilities:

• Respond to author queries related to payments and financial processes via Zendesk.
• Liaise with the Content Coordinator, KWL & finance team for payment investigations.
• Provide detailed reporting on author queries related to payment.
• Assist with updating the Help Centre with articles focused on financial topics.
• Support enhanced workflows for author payments and communication.
• Work with the KWL team to identify opportunities for improving the author lifecycle.

Required qualifications:

• College/university diploma or equivalent course study, ideally with a focus on publishing or book selling programs, a college/university diploma or work/project experience in the realm of digital media/content, or other books related experience (for example: experience working at a bookstore, running a book blog/Bookstagram/BookTok)
• Detail and task-oriented, with strong research and organizational skills.
• Strong communication skills.
• Flexibility and ability to juggle many projects and priorities simultaneously.
• Creative thinker with ideas on how the platform can further develop and diversify.
• Bonus: An interest in writing is a plus.

xe2x80x8bNice-to-haves:

• A strong interest in bookselling, e-commerce, and digital reading.
• A passion for self-publishing and the prospect of working with indie authors.
• Experience in customer service with the ability to handle answering author questions and concerns gracefully, helping the team to maintain excellent author relations.
• Confident computer skills - you donxe2x80x99t need to have used our programs before, but you should be agile and willing to learn.
• Experience working with Excel and Google Sheets, and an interest in analytics.
• Entrepreneurial mindset with a xe2x80x9cDIYxe2x80x9d approach to problem-solving.
• Comfort asking questions and working independently in a fast-paced environment.

The Perks:

• Flexible hours and working environment
• 4 extended summer long weekends
• Weekly Kobo Tech University sessions
• Dog friendly office

About Rakuten Kobo Inc.Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the worldxe2x80x99s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKINDPlease submit a cover letter along with your resume when applying.

Rakuten Kobo