Job Description

Job Category: Hotel
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Position Summary
Under the general direction of the Manager, Housekeeping, this position is responsible for the overall supervision of Housekeeping operations and is responsible for scheduling and allocating workload. Assists with developing Performance Objectives and delivering Performance Evaluations for housekeeping team members; actively participates in the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities

• Provide guidance, and resources to team members to support their performance and professional development.
• Establish and maintain effective scheduling procedures to ensure proper staffing levels on the gaming floor.
• Ensure all team members are equipped with necessary tools, uniforms, and supplies to perform their roles efficiently.
• Monitor and manage team member attendance, including documentation and resolution of attendance issues.
• Oversee and ensure timely and accurate payroll submissions and approvals.
• Support the development and achievement of performance objectives and performance discussions of staff.
• Participate in recruitment, interviewing, hiring, and onboarding of new team members.
• Ensure all team members complete required training and maintain ongoing compliance with regulatory and internal standards.
• Maintain inventory of necessary gaming-related supplies and ensure operational readiness.
• Foster a positive guest experience through timely, professional, and courteous service on the floor.
• Communicate and collaborate effectively with key departments such as Security, Surveillance, Cage, and Food & Beverage.
• Build and maintain strong working relationships with guests, team members, and operational stakeholders.
• Ensure compliance with all applicable gaming regulations, licensing requirements, health and safety laws, and internal policies.
• Respond promptly and effectively to guest concerns, service issues, or incidents on the floor.
• Perform other duties as assigned or directed.

Education and Qualifications

• Post Secondary hospitality or hotel education or suitable combination of education and experience
• Minimum 1 year housekeeping management experience
• Food Safety Certificate, WHMIS
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office, Fidelio an asset
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular hotel and back-office environment, standing, walking or sitting for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional work hours

About Us:
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games withxe2x80xa6..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!