Job Description

What We\'ll Bring: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You\'ll Bring:

• Prior experience in a customer center call center environment (preferably consumer credit reporting) or similar environment in a financial institution.
• Bachelor\xe2\x80\x99s degree from an accredited college or university preferred.
• Has demonstrated an ability to effectively juggle daily tasks assigned within recommended quality standards.
• Ability to work in a team environment, with strong interpersonal and negotiation skills.
• Has shown initiative to lead projects and ideas through completion.
• Knowledge of computers for data processing, spreadsheets and word-processing.
• Excellent communication skills both verbal and written.
• Must be able to work in a fast-paced multitasking regulatory, technical and administrative environment.
• Strong follow-up and possesses teamwork skills.
• General understanding of terminology, concepts, principles and issues.
• Extreme confidentiality in all matters relating to the position, including but not limited to performance, development needs, personnel actions and departmental objectives.

Impact You\'ll Make:

This is an entry-level lead position responsible for supervising and coordinating the activities of a team of associates within an assigned department. The primary focus is on developing supervisory skills through on-the job experience and required training. Individuals should expect to apply and enhance knowledge of learned skills through continuous practice, on-going meetings with their manager, guidance from more senior leads, and sharing of best practices.

• Supervise the daily activities and needs of the supported department. Responsible for performance management, coaching, development, and identifying the needs of assigned team.
• Meet regularly with associates to review monthly performance results and quality standards. Address inability to meet standards and make recommendations for improvement.
• Assist manager (or more senior lead) with reviewing schedules and establishing workflow.
• Analyze productivity data, provides quality assurance and production feedback to team members.
• Continually seek out process improvements and recommend solutions to improve departmental productivity, efficiency and quality of service.
• May be assigned to departmental projects in support of assigned unit. When involved, acts as a subject matter expert providing expertise in process and system knowledge.
• Research and analyze consumer and associate issues. Utilize manager and more senior leads to resolve and implement solutions.
• With the approved guidance of their manager and Human Resources, administer company personnel policies, including corrective counseling, conduct interviews, field questions and direct the associate appropriately.
• Ensure compliance with applicable state and federal laws and regulations.
• Perform other related duties as assigned.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion\'s Internal Job Title: Associate Lead, Consumer Operations Support

TransUnion