Job Description

At Kabam, we're constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in...
We're on the lookout for a collaborative Associate QA Analyst (Live Ops QA) to join our team. In this role, you'll be essential in working through assigned test plans and verifying tasks for your team. You'll partner closely with development and other QA teams, playing a direct part in ensuring the overall quality of our games. If you're eager to contribute to a high-quality gaming experience and thrive in a team-oriented environment, we encourage you to apply!
This role is a hybrid position based in our Downtown Vancouver studio, the selected candidate will be required to be in the office at least 2 days a week.
In this role, you can expect to:

• Test Plan and Task Verification:
• Help develop and maintain comprehensive test plans for assigned features or teams
• Follow verification processes for tasks and ensure their execution

• Tool and Process Improvement:
• Collaborate with the QA department to identify areas for improvement in tools and processes
• Assist in the implementation of new tools and process enhancements

• Communication and Relationship Management:
• Establish and maintain effective communication channels with development partners
• Foster positive relationships with dependent QA teams for effective collaboration

• End-to-End Testing:
• Help create detailed end-to-end test plans covering all relevant processes
• Assist in designing program documents to support the testing process

• Test Plan Execution and Analysis:
• Conduct and monitor the execution of test plans
• Analyze test results and recommend changes to test coverage, including automation test plans

• Issue Resolution and Solutions:
• Work on features and proactively identify blocking issues
• Recommend, implement, and drive solutions to overcome blocking issues

To be successful in this role, your background includes:

• High School diploma
• 1+ years related game testing experience in a similar capacity, preferably for mobile games
• Technical Abilities: Solid understanding of Game Design
• Familiarity with both Android and Apple devices
• Strong aptitude to learn quickly and effectively

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here's a look at some of the support we provide our people:

• Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
• DEIB Benefits: DEIB is important to us and to our people - that's why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
• Flexible Spending Accounts: our benefits are built on a flex credit model, so you're able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
• RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
• PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
• Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
• Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
• Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
• Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion.
• Cool spaces: Our offices are in San Francisco, Los Angeles, Vancouver, Montreal, Prince Edward Island, and Seoul. Whether it's summers on the rooftop patio in Downtown Vancouver, watching the fireworks in Montreal's South Shore, or trying local eats in Downtown Charlottetown - we want our people to feel like their time spent in office is worthwhile!
• Giving back: Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site!
• Hybrid Work: We aim to provide flexible arrangements that suit all work styles. All teams at Kabam are hybrid work environments, with a minimum of 2 days in-office to foster team collaboration and bonding. Full-remote options are also available for certain positions within Kabam.

$46,720 - $70,080 a year
The typical hiring range listed above is specific to candidates located in Vancouver. The salary will be determined based on your knowledge, skills and competencies, and you'll have room to grow after you join!
If you're interested in the position but your expectations don't fully align with the provided range, we still encourage you to apply! Considerations may be made based on your experience level.
Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn't perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.
We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!
About Kabam
Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.
Kabam's games, , , and more have generated hundreds of millions of downloads and have received multiple awards including Apple's Editor's Choice and Google Play's Best Game of the Year.
Founded in 2006, Kabam has studios and offices in Vancouver, Montreal and Charlottetown in Canada, Los Angeles and San Francisco in the United States, and in Seoul, South Korea. Kabam is a wholly-owned subsidiary of Netmarble Games.
Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.