Job Description

Temporary Full Time-The Canada Operations, Operational Excellence and Planning Team is looking for an Associate Manager.Reporting to the Director Operational Excellence, The Associate Manager is responsible for operations transformation and continuous improvement in core operational areas.The Associate Manager will, work closely with the business leaders to develop and execute a portfolio of operational excellence initiatives; assess continuous improvement opportunities, lead process reengineering projects, and contribute to the transformational journey.What you will do

• Lead strategic process and data analysis of advanced concepts to recommend data-driven process redesigns
• Gather quantitative and qualitative data through conducting focus groups, internal surveys, interviews, job shadows and time studies, etc. virtually and/or in-person
• Analyze findings including large and complex data sets and reports
• Implement continuous improvements framework in collaboration with the business partners
• Maintain and sustain existing process design, workflow data, and reporting
• Drive design and execution of the process re-engineering projects
• Key contributor to business cases by leading operational impact assessment work
• Provide analysis and reconciliation support through savings realization period
• Build and maintain capacity models capable of assessing process change impacts
• Core outcomes to include enhanced customer experience, quality improvements, and operational cost reductions in line with strategic plans

What you will bring

• Excellent interpersonal skills to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence to achieve success
• Creative problem solver that can break down complex problems into meaningful parts to identify and solve for improvement areas
• Ability to analyze complex data to determine appropriate course of action towards the objectives
• Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment
• Ability to work with a high degree of detail and accuracy in a fast-paced environment
• Strong time management skills with the ability to prioritize competing projects

Qualifications:

• University Degree in the industrial engineering, business administration, computer science, etc. or equivalent experience or qualifications
• Professional certification(s) related to process design and improvement (Lean Six Sigma; Lean Analysis; Business Analysis)
• 2+ years experience leading and delivering operational process improvements or initiatives
• Excellent communication skills with experience creating and leading presentations to senior leadership
• Skilled at building strong, collaborative relationships at all levels of an organization
• Ability to communicate effectively, coach and support project teams
• High proficiency (8/10) with Excel, PowerPoint; Visio or any other process mapping tools, Competent (5/10) with PowerBI; Tableau; SQL; Azure Databricks; Minitab; Familiarity with ARENA; SIMUL8 are the asset
• Financial services/insurance business knowledge is an asset

-The base salary for this position is between $65,400.00- $120,300.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.Be your best at Canada Life- Apply today!Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.You can be your best here. You\'re part of a diverse and inclusive workplace where your career and well-being are championed. You\'ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.Together, as part of a great team, you\'ll deliver on our shared purpose to improve the well-being of Canadians. It\'s our driving force. Become part of a strong and successful company that\'s trusted by millions of Canadians to do the right thing.Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\'re one of Canada\'s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.#LI-HybridRequisition ID: 1599Category: Customer Service and AdministrationLocation:London, ON Montreal, Quebec Toronto, ON Winnipeg, MBDate: Jul 31, 2024If you are not finding suitable opportunities now, please click below to join our talent community!

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