Job Description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Manager, Regional IT Field Services, you will manage a team of IT Field Service Specialists/Technicians who perform on-site services, including: maintenance and repair of restaurant Technology hardware and software and restaurant preventive maintenance. You will oversee the scheduling and prioritization of field specialists/technicians work assignments, queue management, asset management, and ongoing development of their teams. You will create and maintain goals, and perform ongoing team assessments with each team member.

WHAT YOU'LL DO

Required to provide onsite preventative maintenance and service support of all IT systems and equipment for restaurant teams Oversee team ticket queue to verify prioritization, completion, and escalations per procedures. Monitor/audit all vendor in store activities involving Installation and support. Contribute to service design; provide feedback to all new technology introduced into restaurants. Facilitate communication with regional Operations and other IT Management to promote continuous support improvements. Oversee Canadian specific IT rollouts and collaborating with key stakeholders on implementation. Special projects designed to enhance Canadian IT operations in the Field and drive cost efficiencies. Oversee and collaborate with US partner on the Advance exchange program (local vendor who provides hardware services to restaurants) Ongoing collaboration and training with Help Desk and other US IT Support teams on Canadian specific IT equipment and software (pin pads) to ensure effective Help Desk support. Provide monthly reporting of team's performance; driving continuous improvement based on quantifiable data. Continually provide innovative ideas to improve Field Services policies and procedures. Create and maintain Field Services training materials and policy and procedure documentation. Hire and train regional IT Field Services personnel. Serve as an escalation point when end users are unsatisfied with support. Provide one on one discussion sessions with each Regional Field Specialist/Tech on performance, initiatives, and goals.

WHAT YOU'LL BRING TO THE TABLE

High school diploma or general education degree (GED) required. Bachelor's Degree (BA/BS) in Management Information Systems or Computer Science from 4-year college or university preferred. +5 Years of experience, including 3+ years management experience Strong team building skills and the ability to work effectively with colleagues Ability to listen effectively and communicate with candor and honesty Strong written and verbal communication skills Ability to adapt to changes in the work environment, manage competing demands and change approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. Ability to aggregate and analyze performance data to drive process improvement Vendor Performance Evaluation Knowledgeable in ITIL preferred Documentation and project management experience Working knowledge of multi-unit restaurant hardware configurations and software applications and/or supporting or deploying Point of Sale systems preferred

PAY TRANSPARENCY

Pay range is $90,000.00-$123,000.00 depending on skill level, experience and/or education. Compensation offered is also subject to local wage and hour laws.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Chipotle has policies and procedures in place to accommodate persons with disabilities or who otherwise require accommodation in accordance with applicable human rights legislation. Please notify Chipotle should you require an accommodation. Please contact Adaaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.