Job Description

Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.
Full vaccination against COVID-19 is a precondition of new employment. A successful candidate offered employment at BCAA will need to provide proof of full vaccination prior to commencing employment. Exemptions permitted under applicable employment and human rights legislation.
BCAA has been named one of BC’s Top Employers 2021!

What BCAA offers you:

• 
  It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC's Top Employers 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.
• 
  Our team members get to make a difference in the lives of our Members and their communities every day.
• 
  We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
• 
  We enthusiastically support learning and advancement opportunities for our team members.
• 
  We are an equal opportunity employer that’s committed to accessible, inclusive employment.
• 
  Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.

Road Assist Associate Fleet Technician (Level 1 - Level 4)
Summary:
Reporting to the Fleet Manager Member Experience, the role is to provide friendly professional roadside assistance to members of BCAA and affiliated clubs.
The Team Member is one of approximately 130 Road Assist Fleet Team Members working a variety of 24/7 shifts. The Team Member provides roadside assistance or towing service to BCAA members and affiliated Clubs. The Team Member has the authority to follow approved procedures, and to report any problems and the actions taken to resolve them.
Key Responsibilities

• 
  Responding to Member’s request for service delivering exceptional service
• 
  Year 1 - Provides assistance such as battery boost, tire change, lockout service, buffer truck support supplying fuel if necessary
• 
  Year 2 – Efficient minor mechanical assistance such as battery replacement and no starts, battery boost, tire change, lockout service, tow and recovery, supplying fuel if necessary
• 
  Year 3 - Provides assistance such as battery service replacement, wheel lift tow & recovery, tire change, lockout service, buffer truck, fuel delivery
• 
  Year 4 - Advanced efficient minor mechanical assistance, batteries replacement, Flat Deck tow and recovery
• 
  Maintains BCAA’s high standard of service and image, focusing on friendly, courteous service at all times
• 
  Promotes BCAA and affiliate products and services
• 
  Maintains the care and control of BCAA equipment & documentation
• 
  Adheres to all BCAA corporate standards

Qualifications:
Education

• 
  Grade 12 or equivalent

Experience

• 
  1-2 years of mechanical experience, preferably within automotive
• 
  Proven public relation experience
• 
  Demonstrated Initiative
• 
  Valid B.C. driver license
• 
  Clean driver record

Other Skills:

• 
  Good English communication skills
• 
  Service Excellence
• 
  Integrity and Ethical Conduct
• 
  Judgment, Planning and Decision Making
• 
  Ability to obtain Surrey chauffeurs license
• 
  Physically able to lift a minimum of 70lbs
• 
  Basic computer skills

We aspire to be one of the best places to work with those who share our beliefs:
We believe in:
DOING THE RIGHT THING
We stay true to our word, and help British Columbians move forward.
THE POWER OF COMMUNITY
Together, we create a more vibrant, inclusive and connected province for everyone.
PUTTING PEOPLE FIRST
We treat each other with the same care and respect that we treat our Members.
PROTECTING OUR HOME
It's our responsibility to protect life in BC now, and for generations to come.
SHAPING THE FUTURE
We look to new horizons and actively embrace change.
By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.