Job Description

Company DescriptionExperience something Brilliantly Different with a career at MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.We\xe2\x80\x99re in 17 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.#LI-Hybrid

• Being a part of a Global team that provides day to day support of Real Estate and Real Asset products \xe2\x80\x93 namely Yardi, but also other applications utilized by MUFG\xe2\x80\x99s internal and external stakeholders.
• Act as business solution owner for applications within Real Estate and Real Asset operating models and provide SME-level support as required.
• Working virtually and globally to deliver a consistent service to internal and external stakeholders irrespective of their location or time-zone.
• Assist in the development of processes and best practice standards that will be applied either to the Global support team or other functions leveraging RE/RA applications or tools.
• Provide business solutions working with internal and external stakeholders to analyze requirements and gaps and define/implement solutions as needed.
• Support Product lead on Product roadmap items including system integrations, platform enhancements, and new acquisitions as needed.
• System management from a SOC 1 perspective ensuring all relevant protocols are being respected and all reporting is completed and recorded.
• Management & development of the Real Estate help desk function.
• Support the business development and Client Integration teams to attract new business and onboard to the Target Operating Model.
• Working closely with the Client Operations team to ensure optimum system usage and remediation of system configuration/processing methodology where required.
• Stay current with new technologies, tools or applications and acquire new skills required to cater to changing demands.
• Provide additional ad-hoc support and solutions.

Qualifications

• Being a part of a Global team that provides day to day support of Real Estate and Real Asset products \xe2\x80\x93 namely Yardi, but also other applications utilized by MUFG\xe2\x80\x99s internal and external stakeholders.
• Act as business solution owner for applications within Real Estate and Real Asset operating models and provide SME-level support as required.
• Working virtually and globally to deliver a consistent service to internal and external stakeholders irrespective of their location or time-zone.
• Assist in the development of processes and best practice standards that will be applied either to the Global support team or other functions leveraging RE/RA applications or tools.
• Provide business solutions working with internal and external stakeholders to analyze requirements and gaps and define/implement solutions as needed.
• Support Product lead on Product roadmap items including system integrations, platform enhancements, and new acquisitions as needed.
• System management from a SOC 1 perspective ensuring all relevant protocols are being respected and all reporting is completed and recorded.
• Management & development of the Real Estate help desk function.
• Support the business development and Client Integration teams to attract new business and onboard to the Target Operating Model.
• Working closely with the Client Operations team to ensure optimum system usage and remediation of system configuration/processing methodology where required.
• Stay current with new technologies, tools or applications and acquire new skills required to cater to changing demands.
• Provide additional ad-hoc support and solutions.

Additional InformationWhat\xe2\x80\x99s in it for you to join MUFG Investor Services?Take a look at our careers site and you\xe2\x80\x99ll find everything you\xe2\x80\x99d expect from a career with the fastest-growing business at one of the world\xe2\x80\x99s largest financial groups. Now take another look. Because it\xe2\x80\x99s how we defy expectations that really defines us. You\xe2\x80\x99ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.So, why settle for the ordinary? Apply now for a Brilliantly Different career.We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

MUFG Investor Services