Job Description

As a member of the Cloud Operations team, you will collaborate with development teams to ensure our databases function reliably and with excellent performance. You can expect to participate in capacity planning sessions, disaster recovery exercises and security audits to monitor access controls for our protected data assets. This is a "hands-on" position requiring solid technical skills, as well as excellent interpersonal and communication skills.



The right candidate for this role is customer focused, thorough, and can work with and across multi-disciplinary teams. You will excel at performing root cause analysis, documenting your findings, and driving issues to resolution with permanent solutions (no band-aids!). As a steward of our production systems, you will regularly be asked to prescribe thoughtful solutions to administering our Azure resources so that our platform continues to scale in a clean and sustainable fashion.

What You'll Be Doing - the day to day

Cloud Database Foundations: Assist with management of database platforms (IaaS/PaaS) through multiple product lifecycle environments, from development to mission-critical production systems. Automation & Scripting: Assist with designing, creating and troubleshooting DBA scripts and automation Operational Excellence: Support routine operational tasks and contribute to process improvements and documentation. Monitoring & Troubleshooting: Assist with monitoring and troubleshooting database servers and processes to ensure high levels of performance, availability, and security. Security & Compliance: Learn and apply Azure security principles for secure data handling, and best practices for compliance.

Who You Are - the essentials (Some of the things required to be successful in the role):

1+ year working with TSQL, Azure SQL and SQL Server. Ability to understand and write TSQL queries. Ability to connect to, explore and understand database architecture. Experience working in an Azure-based environment, familiar with resource types, functionality and interoperability. Knowledge of cloud security principles and best practices for managing secure configurations.

Who You Are - the desirables (It's a plus if you have):

Familiarity with other RDBMS technologies like MySQL, MongoDB, Cosmos and other NoSQL platforms. Experience with Security Compliance and reporting. Experience with scripting technologies (WMI, PowerShell). Experience working in Agile development environment.

Benefits & Perks

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment this includes:

Competitive health plan (medical, dental, & vision insurance)

RRSP with company match

Telemedicine service provided by ESO

Front-loaded vacation and sick time

Employee Assistance Program (EAP)

Peace of mind benefits such as life insurance and disability insurance

Casual office environments and unlimited office snacks and drinks

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.



All offers are contingent upon a successful background check.



ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.



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