Job Description

At Cotality, we are driven by a single mission--to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.


Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

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Ce que nous offrons:




Un environnement decontracte et collaboratif au sein d'une equipe vraiment cool!


o Une culture axee sur le developpement personnel ou les opinions et les idees sont valorisees.


o Une voix et une influence significative sur les decisions techniques.


o Developpement professionnel y compris lunch & learn regulier en equipe et acces aux formations sur LinkedIn Learning


o Activites sociales: diner avec collegues, barbecues, 5 a 7 etc.


o Horaire 9-5 ou 10-6, conciliation travail-famille, travail hybride.


o Cinq (5) journees personnelles/maladies o Regime d'assurance collective avantageux (avec un PAE)


o Regime de retraite : REER collectif avec contribution patronale


o Des equipements et des outils a la pointe de la technologie




Qui sommes-nous?




Prospects by Cotality offre deux des outils de productivite et de marketing les plus essentiels sur lesquels les agents immobiliers dependent tous les jours: un CRM immobilier et de la recherche immobiliere mobile.




Notre CRM facilite la croissance des affaires des professionnels de l'immobilier. C'est un outil indispensable qui gere plus de 900 millions de relations clients. Notre outil de recherche mobile immobiliere permet aux courtiers, a leurs prospects, aux acheteurs et aux vendeurs d'acceder a plus de 22 millions d'inscriptions immobilieres a partir de leurs telephones et tablettes. Nous avons plus de 300 000 utilisateurs uniques en Amerique du Nord et ce nombre continue d'augmenter rapidement!




Si vous etes pret a rejoindre une equipe dynamique qui developpe des solutions logicielles innovantes pour le secteur immobilier, contactez-nous ! Vos responsabilites:



Fournir une assistance professionnelle a nos clients par telephone et courrier electronique afin de:



Resoudre tout probleme technique de niveau 1 lie au logiciel Offrir un service a la clientele exceptionnel Fournir des informations sur nos produits et services Fournir des informations sur nos promotions Fournir des informations sur la facturation Fournir des suggestions sur la maniere dont les utilisateurs peuvent tirer profit de nos produits de facon optimale o Effectuer des tests sur nos produits pour s'assurer que nous resolvons efficacement les problemes potentiels. o Garder a jour la base de donnees Offrir du support a notre equipe de developpement en effectuant des tests sur les nouvelles fonctions de nos produits et sur les corrections de bogues

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What we offer:

A casual and collaborative work environment within a cool team!

A culture focused on personal development where opinions and ideas are valued Social activities: lunch with colleagues, barbecues, Happy Hours, etc. Hybrid work, work-life balance, 9-5 or 10-6 work shift Equipment and tools at the cutting edge of technology

Who are we?

Prospects by CoreLogic offers two of the most essential productivity and marketing tools that real estate agents rely on every day: real estate CRM and mobile real estate search. Our CRM makes it easy for real estate professionals to grow their business. It's an indispensable tool that manages more than 900 million customer relationships. Our mobile real estate search tool allows brokers, their prospects, buyers and sellers to access over 22 million real estate listings from their phones and tablets. We have over 1,000,000 unique users in North America and that number continues to grow rapidly! If you're ready to join a dynamic team developing and innovating premium real estate software solutions, contact us!

Your responsibilities:

Provide professional assistance to our customers by phone and email:


Resolve any level 1 technical problems related to the software Offer outstanding customer service Provide Information on our products and services Provide suggestions on how users can best benefit from our products Carry out tests on our products to ensure that we are effectively troubleshooting potential issues. Ensure that mobile synchronization systems configurations are done with our clients

Job Qualifications:

Exigences:


2 ans et plus d'experience en service a la clientele, soutien technique et applicatif Connaissances des systemes de Microsoft Windows environnement PC, courriels ...etc. Excellente aptitude de communication en FRANCAIS et en ANGLAIS a la fois verbale et ecrite Facilite et rapidite d'apprentissage Capacite a gerer son stress dans un environnement dynamique Posseder d'excellentes qualites relationnelles

Atouts:


Connaissance du milieu immobilier


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Must-Haves:

Computer support training/diploma OR 2+ years of experience in customer service, technical support and applications.oKnowledge of computer systems (Windows and Mac) as well as mobile systems (iOS and Android)oExcellent communication skills in French and English both verbally and in writingoAbility to learn quickly and easilyoAbility to manage stress in a dynamic environmentoExcellent interpersonal skills

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.


Highlights include:


Time off: Generous vacation accrual and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Extended Healthcare and Dental plan with mental health and wellness support offerings. Retirement: Registered Retirement Savings Plan (RRSP) with company match. Financial Perks: $500 annual well-being stipend Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality's Diversity Commitment:

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace.



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