Job Description

Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE ARE

• We love books and all things beautiful
• We are Canada\xe2\x80\x99s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning\xe2\x80\xa6

We play by the following rules:

• We exist to add joy to our customers\xe2\x80\x99 lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we\xe2\x80\x99d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

The Associate Category Manager, Print Programs is responsible for optimizing select value, curatorial and seasonal programs and supporting the Print team in delivering the financial goals across these programs while driving an exceptional customer experience. They will drive performance by leading, arranging and communicating throughout all program components, providing rigorous and insightful research/analysis, and exceptional execution of departmental plans.KEY PERFORMANCE METRICS

• Print Revenue, Net Margin, Sales units (vertical)
• Productivity of the inventory investments (Returns, NMROI and Turns)
• Customer Metrics (TBD)
• Performance on category strategies
• Category strategies market share
• ROI on Capital Investment projects, where appropriate

KEY ACCOUNTABILITIESFunctional

• Work collaboratively across the print team to maintain and validate title curation appropriate to each program.
• Collaborate with online and editorial teams to integrate decision-support materials and opportunities
• Collaborate with Retail to evaluate program set-up in stores and the delivery of effective communication for retail
• Collaborate with marketing to share materials and build program awareness
• Contribute to list development for curation in stores, online and on book hub
• Proactively identify and anticipate customer expectations and needs, whether value proposal, seasonal need, or gifting occasion
• Support work on key programs, including:

• Bestsellers List (BSL)
• Online Deal of the Week
• Two (2) for $20 (Mass Market)
• Mass Promotions (including, but not limited to, Black Friday, Cyber Monday, Boxing Week)
• Promotions for Key Dates/ Weeks (Ie/ Mother\xe2\x80\x99s Day, Father\xe2\x80\x99s Day, etc)
• Heather\xe2\x80\x99s Pick, Staff Pick of the Month (Fiction and Non-Fiction)
• Key Seasonal Programs (Ie/ Awards, Canada Reads, Best of the Year, etc)
• Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo\xe2\x80\x99s customers.
• Collaborate with cross-functional teams to execute Indigo\xe2\x80\x99s vision and strategy.

People

• Grow understanding of customer Interests across the organization and deepen the business understanding of book customers
• Foster trust and understanding within the organization
• Give authentic feedback on performance and potential
• Collaborate with others to drive flexible and iterative solutions quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impact of their efforts and proactively engage other functions to get input
• Encourage others to share freely their point of view and be open to feedback

Cultural

• Model Indigo\xe2\x80\x99s beliefs and convey a positive image in everything you do
• Celebrate the diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change throughout Print and the organization

SCOPEReports to: Director, CategoryKEY RELATIONSHIPSInternal:

• Print Curation & Experience Managers
• Planning & Inventory Management
• Kids & Toy
• Digital
• Field Teams
• Marketing & Content
• Retail Operations

External:

• Vendors
• Authors

QualificationsWork Experience / Education / Certifications

• University degree in business or a related field
• 3-5 years of experience in buying and category management of specialty, book retail or publishing industry

Competencies / Skills / Attributes

• Customer-centric approach
• Demonstrated ability to communicate a compelling and inspiring vision and sense of core purpose
• Communicates a compelling and inspiring vision and sense of core purpose
• Ability to learn and adapt in a constantly changing environment
• Comfortable handling risk and uncertainty
• Creative approach to problem-solving and innovation
• Ability to understand problems and recommend solutions
• Results driven
• Ability to lead and develop team members
• Ability to establish professional and productive relationships based on trust and integrity
• Strong desire to learn and grow within the organization, with an understanding that development is an employee\xe2\x80\x99s responsibility
• Passion for Books

#LI-HybridAdditional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.WELCOME HOME

Indigo